Ebonie McGee
Jackson
Summary
Dynamic healthcare professional with extensive experience in Family Healthcare Clinics, specializing in appointment scheduling and HIPAA compliance. Proven track record in enhancing patient satisfaction through exceptional organizational skills and effective communication, fostering strong relationships and ensuring timely care. Expertise in managing complex schedules contributes to improved operational efficiency, while adaptability and reliability address the evolving needs of medical practices. Committed to team collaboration and consistently striving for optimal patient care through a focus on communication and organizational excellence.
Experienced with patient advocacy and care coordination, focusing on ensuring access to essential services and resources. Utilizes strong communication and problem-solving skills to address patient needs and concerns effectively. Knowledge of healthcare systems and policies, ensuring comprehensive support for patients and families.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Care Advocate
Medix
08.2025 - 01.2026
- Advocated for patient needs, ensuring access to resources and support services.
- Collaborated with healthcare providers to coordinate comprehensive care plans.
- Educated patients on treatment options, enhancing understanding and compliance.
- Monitored patient progress, identifying barriers to care and implementing solutions.
- Led initiatives to streamline communication between patients and healthcare teams.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
Medical Appointment Scheduler
Family Healthcare Clinics
03.2024 - 07.2025
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Coordinated with healthcare providers to ensure efficient patient flow and accurate appointment management.
- Scheduled patient appointments using electronic health record systems to optimize clinic operations.
Agency Manager
Caring Senior Service
06.2018 - 02.2024
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
- Developed training programs for staff to improve caregiver performance and retention.
- Collaborated with healthcare providers to coordinate client care plans effectively.
Customer Care Representative
Prime Therapeutics LLC
01.2013 - 05.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and efficiency standards.
- Collaborated with team members to identify process improvements, enhancing customer satisfaction.
- Documented customer feedback to inform product development and service enhancements.
- Utilized CRM software to track customer interactions and follow up on unresolved issues.
- Led initiatives to streamline workflows, resulting in improved team performance and morale.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
Customer Service Representative
Ambetter
Jackson
02.2010 - 01.2013
- Managed customer inquiries through phone and email communications.
- Resolved issues by providing accurate product and service information.
- Assisted clients with account management and billing questions effectively.
- Documented customer interactions in the CRM system for future reference.
- Maintained a positive attitude while addressing customer concerns promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Technical School - Certified Nursing Assistant
B-1 Nursing School
Flowood, MSAssociate of Applied Business -
Jackson State University
Jackson, MSSkills
- Strong organization
- Patient advocacy
- Care coordination
- Electronic health records
- HIPAA compliance
- Customer relationship management
- Conflict resolution
- Problem solving
- Attention to detail
- Healthcare systems navigation
- Insurance billing
- Data entry
- Medical coding
- Insurance verification
References
Upon Request
Certification
Certified Nursing Assistant-2007
Pharmacy Technician-2017
References
References available upon request.
Timeline
Member Care Advocate
Medix
08.2025 - 01.2026
Medical Appointment Scheduler
Family Healthcare Clinics
03.2024 - 07.2025
Agency Manager
Caring Senior Service
06.2018 - 02.2024
Customer Care Representative
Prime Therapeutics LLC
01.2013 - 05.2018
Customer Service Representative
Ambetter
02.2010 - 01.2013
Technical School - Certified Nursing Assistant
B-1 Nursing School
Associate of Applied Business -
Jackson State University