EBONY KELLY
Southaven
Summary
Data Analyst with a proven track record of enhancing data integrity and streamlining processes at McKesson, adept at using advanced analytical skills to drive operational efficiency. Skilled Manufacturing Processor at Williams-Sonoma, recognized for optimizing production workflows and maintaining high standards in product assembly. Proficient in CRM software and call management, with a strong commitment to fostering customer loyalty and achieving sales excellence.
Overview
6
6
years of professional experience
Work History
QUALITY ASSURANCE
TTEC
08.2025 - 11.2025
- Ensured call accuracy and quality, achieving consistent high ratings.
- Evaluated call performance, driving improvements in service quality.
- Utilized analytical skills to enhance call monitoring processes.
- Contributed to team success with detailed quality assessments.
- Remote - Temp position
CALL CENTER AGENT, INBOUND SALES
Qualfon Call Center
08.2024 - 05.2025
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Remote
DISTRIBUTOR
Amazon Warehouse
06.2021 - 03.2022
- Managed high-volume inventory, ensuring timely and accurate distribution of goods.
- Maintained a clean and organized workspace, enhancing operational efficiency.
- Collaborated with team members to meet daily shipping targets, contributing to overall productivity.
DATA ANALYST
McKesson
11.2020 - 05.2021
- Entered and validated data, ensuring accuracy and consistency across multiple databases.
- Improved data integrity by identifying and correcting discrepancies, enhancing overall data quality.
- Utilized analytical skills to streamline data entry processes, reducing errors and increasing efficiency.
CUSTOMER SERVICE, SERVER, CASHIER, TRAINER, AND DRESSER
Steak N Shake
07.2019 - 04.2020
- Handled cashier duties ensuring accurate transactions and efficient customer service.
- Prepared and dressed food items maintaining high standards of quality and presentation.
- Served customers promptly and courteously, enhancing overall dining experience.
- Trained new employees, improving team performance and reducing onboarding time.
MANUFACTURING PROCESSOR
Williams-Sonoma, Inc.
12.2019 - 01.2020
- Maintained high standards of accuracy and consistency in product assembly.
- Addressed and resolved production issues, minimizing downtime and enhancing workflow.
- Enhanced production efficiency by optimizing workflows during peak season.
Education
ASSOCIATES OF SCIENCE - Nursing major
Southwest Tennessee Community College
MemphisHIGH SCHOOL OR EQUIVALENT - undefined
Germantown High School
GermantownSkills
- Quality Assurance (Expert), CRM management, Data entry, Inventory management, Team collaboration, Time management, Interpersonal skills, Problem-solving, Call handling, Call quality, Resolving issues, Typing speed, Customer communications, Professional phone voice, Team development, Training experience, Quality control, Call center operations, Quality assurance, Data gathering, Appointment setting, CRM software, System documentation, Inbound call reception, CallSelect communication systems, Call center customer service, Customer account updates, Inbound phone calls, Call documentation skills, Communicating with clients, Call logging, Call control, Customer support, Customer service optimization, Verbal and written communication, Providing customer support, Logging call information, Appointment scheduling, Customer relationship management, Inbound phone call management
Timeline
QUALITY ASSURANCE
TTEC
08.2025 - 11.2025
CALL CENTER AGENT, INBOUND SALES
Qualfon Call Center
08.2024 - 05.2025
DISTRIBUTOR
Amazon Warehouse
06.2021 - 03.2022
DATA ANALYST
McKesson
11.2020 - 05.2021
MANUFACTURING PROCESSOR
Williams-Sonoma, Inc.
12.2019 - 01.2020
CUSTOMER SERVICE, SERVER, CASHIER, TRAINER, AND DRESSER
Steak N Shake
07.2019 - 04.2020
ASSOCIATES OF SCIENCE - Nursing major
Southwest Tennessee Community College
HIGH SCHOOL OR EQUIVALENT - undefined
Germantown High School