Ebony Miller
Meridian
Summary
Accomplished leader with a proven track record of exceeding goals and driving significant revenue growth. Recognized for outstanding performance and the ability to excel in multitasking while managing a diverse portfolio of high-priority projects. Expertise in navigating fast-paced, dynamic environments ensures effective project execution and strategic alignment with organizational objectives. Committed to fostering collaboration and innovation to achieve exceptional results.
Overview
12
12
years of professional experience
Work History
General Manager
Campus Realty
Atlanta, GA
08.2025 - 07.2026
- Directed operational strategy to enhance property management efficiency across multiple residential communities.
- Implemented data-driven decision-making processes to optimize resource allocation and budget management.
- Led cross-functional teams to improve tenant satisfaction through innovative service delivery methods.
- Developed training programs for staff to ensure compliance with industry regulations and company standards.
Property Manager
The Tailwind Group
Starkville, MS
07.2024 - Current
- Responsibilities included general oversight and management of a student housing community
- Developed and implemented budgets, marketing campaigns, business plans and special events
- Lead on-site maintenance technicians, office staff, and leasing team members
- Provided weekly reporting of metrics and asset review
- Monitored the market weekly by conducting market surveys to implement strategies throughout the leasing season
- Utilized property management CRM software, processed accounting month end, and handled payables and receivables
Community Manager
Greystar
Houston, TX
06.2020 - 05.2024
- Supervised a team of staff, enhancing productivity, nurturing career growth, and spearheading ongoing enhancement efforts
- Exceeded budgeted occupancy for '20/'21/'22, Favorable NOI for 2021, 2022, and 2023
- Maintained seamless communication with third-party clients to ensure effective collaboration
- Assisted with due diligence efforts for potential new acquisitions
- Processed and approved invoices from vendors, contractors, and service providers, ensuring accurate and timely payment
- Generated and assessed monthly financial status updates, delivering precise and comprehensive data to facilitate managerial decision-making
- Formulated budgets and devised marketing strategies
- Millennium One: Charlotte, NC 2020-2023, 101 Center Arlington, TX 2023, Haven at Elgin 2024
Multi-Site Property Manager
Coastal Ridge Real Estate
Charlotte, NC
06.2019 - 03.2020
- Participated in the development of budgets for each site, and worked to ensure that expenditures were in accordance with the budget
- Attained a rapid grasp of the market dynamics to achieve targeted occupancy rates within budgeted parameters
- Provided weekly property performance reports for review
- Directed and actively engaged in all facets of leasing operations
- Trained and mentored individual team members to ensure the understanding of approved policies, procedures, and protocols to perform daily responsibilities
- Achieved budgeted occupancy for both sites
Property Manager
Coastal Ridge Real Estate
San Antonio, TX
07.2018 - 06.2019
- Ensured community met all monthly, quarterly and annual financial and operational targets
- Provided excellent customer service including managing resident retention
- Ensured completion, accuracy, and timelines of all regular and ad-hoc reporting
- Formulated a comprehensive marketing strategy tailored to the site's needs
General Manager
The Scion Group
Columbia, SC
02.2018 - 07.2018
- Assisted in monitoring and developing marketing plans
- Submitted weekly reports
- Entered all Accounts Payables
- Worked with vendors and developed service contracts for all work to be completed
- Analyzed end of month reports for property performance
- Interacted well with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics
Assistant Manager
EdR
Raleigh, NC
12.2016 - 02.2018
- Oversaw all Summer Turn Processes and increased revenue YOY
- Assisted with maintaining all site level operational goals
- Led operational efficiency initiatives to enhance resident satisfaction and retention
- Mentored junior staff, promoting professional development and enhancing team collaboration skills
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
Leasing Professional
Tonti Properties
Carrollton, TX
08.2014 - 02.2015
- Performed file audits to ensure readiness and completion
- Gathered information about current market and top competitors
- Processed and approved sensitive applications timely
- Provided tours to prospective residents; identifying and showcasing special amenities and features of the property
- Rosemeade Townhomes
- Achievements/Tasks
Assistant Community Manager
Tonti Properties
Denton, TX
02.2015 - 12.2016
- Practiced best bookkeeping practices to ensure delinquency was below 2%
- Completed all property walks to itemize damages
- Administered conflict mediation with residents within the community
- Assisted Property Manager in everyday operations and managing all marketing activities
- 14 Fifty-One Student Living
- Achievements/Tasks
Education
Master of Business Administration -
Southern Arkansas University
Magnolia, AR05.2013
Bachelor of Business Administration - Marketing
Mississippi State University
Starkville, MS05.2011
Skills
- Property management expertise
- Accounts receivable management
- Marketing and advertising
- Detailed property assessments
- Customer service-focused
- Team leadership
- Vendor management
- Financial budgeting and reporting
- Client relations
- Employee motivation and guidance
- Relationship building
Affiliations
- Delta Sigma Theta Sorority, Inc. (04/2009 - Present)
- Beta Gamma Sigma Honor Society (03/2013 - Present)
- Alpha Chi Honor Society (03/2013 - Present)
Timeline
General Manager
Campus Realty
08.2025 - 07.2026
Property Manager
The Tailwind Group
07.2024 - Current
Community Manager
Greystar
06.2020 - 05.2024
Multi-Site Property Manager
Coastal Ridge Real Estate
06.2019 - 03.2020
Property Manager
Coastal Ridge Real Estate
07.2018 - 06.2019
General Manager
The Scion Group
02.2018 - 07.2018
Assistant Manager
EdR
12.2016 - 02.2018
Assistant Community Manager
Tonti Properties
02.2015 - 12.2016
Leasing Professional
Tonti Properties
08.2014 - 02.2015
Master of Business Administration -
Southern Arkansas University
Bachelor of Business Administration - Marketing
Mississippi State University