Elbone Pinkston
Newton,MS
Summary
Medical Assistant with experience in a family and pediatric medical practice and additional healthcare experience as a CNA. Known for dedication to providing premium patient care. Professional Bedford Care Center of Newton Newton, MS
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Representative
Shiftsmart/Dynata
REMOTE
09.2019 - Current
- Making calls asking them questions from script
- Typing answers word from word
- Good customer service skills
- Managed high-volume calls while maintaining a positive demeanor and professionalism.
- Analyzed call metrics to identify trends and improve service delivery strategies.
Certified Nursing Assistant
Bedford Care Centers
Newton
04.2017 - Current
- Work within Dementia Unit
- Provide personal hygiene for elderly patients or those recovering from surgeries, injuries or accidents by assisting with their basic needs, such as showering, bathing, and dressing and eating.
- Turn or reposition patients who are bedridden and lift patients into beds, wheelchairs, exam tables, etc.
- Examine patients for bruises, blood in urine or other injuries/wounds.
- Clean and sanitize patient areas.
- Supported needs of 40+ residents under long-term care.
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
Customer Service Representative
EVERISE
Orlando, FL
10.2025 - 02.2026
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new representatives on company policies and customer service best practices.
- Implemented feedback mechanisms to identify areas for service improvement.
- Used Service Now and Genesys
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer inquiries through multiple channels, ensuring timely and effective support.
Pharmacy Sales Associate
Walmart-Newton, MS
Newton, MS
12.2020 - 03.2021
- Serves customers by selling pharmaceutical products and meeting customer needs.
- Services existing accounts and obtains orders
- Establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Supported the pharmacist with daily tasks, enabling them to focus on critical decisions and patient care.
- Managed cash register transactions accurately, balancing till at the end of each shift.
- Counted, sorted, unpacked and labeled incoming merchandise and pharmaceutical products.
- Supported promotional activities for health and wellness products to increase sales awareness.
Call Center Representative
Insight Global-Mississippi
REMOTE
08.2020 - 03.2021
- Making calls
- Receiving calls
- Helping schedule appointments
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed high-volume calls while maintaining a positive demeanor and professionalism.
Medical Assistant Extern
Newton Family and Pediatric Clinic-Newton, MS
Newton, MS
02.2019 - 03.2019
- Communicate with patients on procedures and follow-up care.
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections, and various diagnostic procedures and ancillary tests (e.g., EKGs, chemistry analysis, hematology, urinalysis)
- Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
- Helped implement the practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA, and OSHA regulations.
- Assisted in patient intake, ensuring accurate data collection and documentation.
- Supported physicians during examinations, facilitating efficient patient care processes.
Shift Leader
Popeyes Louisiana Kitchen-Forest, MS
Forest, MS
10.2012 - 04.2017
- Open and close the establishment as a key holder.
- Create and verify inventory reports.
- Distribute all necessary tasks and duties during each shift.
- Oversee all team members and ensure all duties and tasks are being performed efficiently and effectively during each shift.
- Create shift schedules for team members.
- Train staff members and new employees.
- Supervised daily operations to ensure high standards of food quality and service efficiency.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to minimize waste and optimize supply usage.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
Education
Associate of Applied Science - Medical Coding and Billing
Grantham University
Arkansas03.2026
Associates of Occupational Studies - Medical Specialties
Independence University
Salt Lake City, UT2019
Skills
- Microsoft Office
- Urinalysis
- Drug administration Qualifications
- Medical Terminology
- Sterile technique &
- Pharmaceutical Terminology
- Cultures preparations
- EKGs
- Assist physician during exams HCPCS
- Vital signs
- Physical exams medications
- Administer injections
- Phlebotomy
- Remove sutures
- CPT Codes
- ICD10
- EHR systems (2 years
- HIPAA
- OSHA
- CLIA
- Dementia Care
- Customer service
- Time management
- Data entry
- Sales
- Medical office experience
- Genesys
- Service Now
- EMR Systems
- Outbound sales
- Documentation review
- Live chat
- Analysis skills
- Medical Coding
- Triage
- Insurance Verification
- Medical billing (3 years)
- Anatomy Knowledge
- Patient Care
- ICD Coding
- ICD-9
- Medical Scheduling
- Medical Records
- Phone Etiquette
- Transcription
- Physiology Knowledge
- Laboratory Experience
- Caregiving
- Clerical Experience
- Computer Operation
- Quality Assurance
- Medical terminology
- Typing
- Anatomy knowledge
- Physiology knowledge
- Clerical experience
- ICD coding
- Laboratory experience
- Pediatrics
- Quality assurance
- Training & development
- Windows
- Software troubleshooting
- Cash register
- Shift management
- IOS
- Customer relationship management
- Scripting
- Call center customer service
- Complaint resolution
Certification
- CNA
- CPR Certification
- State Tested Nursing Assistant
- Certified Billing and Coding Specialist
- July 2023 to July 2025
- Certified Coding Specialist
- Certified Professional Coder
- Medical Coding Certification
Timeline
Customer Service Representative
EVERISE
10.2025 - 02.2026
Pharmacy Sales Associate
Walmart-Newton, MS
12.2020 - 03.2021
Call Center Representative
Insight Global-Mississippi
08.2020 - 03.2021
Call Center Representative
Shiftsmart/Dynata
09.2019 - Current
Medical Assistant Extern
Newton Family and Pediatric Clinic-Newton, MS
02.2019 - 03.2019
Certified Nursing Assistant
Bedford Care Centers
04.2017 - Current
Shift Leader
Popeyes Louisiana Kitchen-Forest, MS
10.2012 - 04.2017
Associate of Applied Science - Medical Coding and Billing
Grantham University
Associates of Occupational Studies - Medical Specialties
Independence University