Elisa Walker
Pelahatchie
Summary
Healthcare professional with proven track record in managing patient appointments and coordinating schedules. Known for reliability and adaptability in meeting dynamic needs of medical practices. Strong focus on team collaboration and achieving optimal patient care through effective communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
BDR Solutions , LLC
01.2024 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information remotely.
- Made telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced Veterans satisfaction by efficiently scheduling appointments and managing cancellations.
- Received a Kudos in the Town Hall meeting for assisting a veteran .
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
Certified Nursing Assistant
Heart Of Grace Home Care
08.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Process Associate
MMC Group
07.2022 - 12.2023
- Handle 200+ Outbound Calls a day
- Participated in AEP Week (Annual Enrollment Period) for medicare.
- Referred them to the sales agent to update or receive
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Prioritized initiatives to increase success rates of strategic projects.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized , and input information into digital database.
Customer Care Representative
VXI Global Solutions , CSCC
08.2019 - 07.2022
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer needs through competent customer service and prompt problem- solving.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Promoted available products and services to customers during service,account management, and order calls.
- Created user accounts and assigned permissions.
- Installed, configured , and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Care Representative
Comcast
09.2017 - 08.2019
- Responded to customer needs through competent customer service and prompt problem- solving.
- Managed timely and effective replacement of damaged or missing products.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trashcans and wiping down surfaces.
- Maintained up-to date knowledge of product and service changes.
- Brokedown and evaluated user problems, using testscripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to setup workstations for employees.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Pelahatchie Attendance Center
05.2017
Skills
- ● Call Control Skills
- Insurance verification
- Follow-up skills
- Medical terminology
- Call center experience
- Claims processing
● Data Evaluation
● Clerical Support
● First-Tier Technical Support
● Sales Report Generation
● Billing Adjustments and Refunds
● Administrative and Office Support
● Troubleshooting and Assistance
● Hardware Replacement
● Computer System Maintenance
● Technical Sales
● Customer Service Optimization
● Customer Data Confidentiality
● Microsoft Office
- EHR management
- Team collaboration
- Phone and email etiquette
- Call metrics
- Following scripts
- Remote office availability
- Inbound/Outbound call management
- Time management
Certification
- Medical Assistant Diploma,MedDoc - Issue Date: 08/02/24- Expiration Date: 08/02/25
- Certified Medical Assistant, National Healthcare Organization - Issue Date : 11/26/24 - Expiration Date: 11/26/25
Languages
English
Full Professional
Timeline
Medical Appointment Scheduler
BDR Solutions , LLC
01.2024 - Current
Process Associate
MMC Group
07.2022 - 12.2023
Certified Nursing Assistant
Heart Of Grace Home Care
08.2021 - Current
Customer Care Representative
VXI Global Solutions , CSCC
08.2019 - 07.2022
Customer Care Representative
Comcast
09.2017 - 08.2019
High School Diploma -
Pelahatchie Attendance Center
Similar Profiles
La'Qesha HurstonLa'Qesha Hurston
Recruitment Intern (Remote) at BDR Solutions LLC.Recruitment Intern (Remote) at BDR Solutions LLC.
Tanisha ThompsonTanisha Thompson
Human Resources Intern at BDR SOLUTIONS, LLCHuman Resources Intern at BDR SOLUTIONS, LLC
WILLIAM NORRISWILLIAM NORRIS
Project Manager at BDR Solutions, LLCProject Manager at BDR Solutions, LLC
Meaghin CowardMeaghin Coward
Project Manager at S&H Steel Corp.Project Manager at S&H Steel Corp.
Wendy CarterWendy Carter
Teacher at Rankin County School DistrictTeacher at Rankin County School District