Elisabeth Bryan
Byram
Summary
Licensed Property and Casualty insurance professional with three years of specialized experience in commercial trucking insurance, excelling in account management, customer service, renewals, and underwriting operations. Strong expertise in policy servicing, coverage interpretation, billing resolution, and endorsements, while effectively supporting underwriting processes and collaborating with cross-functional teams. Known for a detail-oriented approach and reliability in high-volume, fast-paced insurance environments. Committed to delivering exceptional service and solutions that meet client needs and drive business success.
Overview
4
4
years of professional experience
Work History
Underwriter Associate I
Cover Whale Insurance Solutions, Inc
Remote
07.2025 - Current
- Act as the primary contact for policyholders and agents, delivering high-quality phone and email support across underwriting and policy servicing functions.
- Resolve inbound inquiries related to coverage, billing, endorsements, renewals, cancellations and reinstatements with a focus on first-call resolutions.
- Support underwriting operations by providing accurate policy information and demonstrating foundational knowledge of underwriting guidelines and risk considerations.
- Strengthen customer relationships through clear explanations, proactive guidance, and efficient resolution.
- Collaborate with Underwriting, Billing, and DriveSmart teams to ensure timely and accurate resolution of customer needs.
Account Manager (Promotion)
LuckyTruck
Remote
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed approximately 250+ accounts, ensuring timely communication and effective problem resolution.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Identified cross-selling opportunities to expand existing accounts, driving revenue growth for the agency.
- Educated clients on insurance policies and procedures.
- Prepared comprehensive renewal proposals that clearly articulated policy features and pricing, including detailed breakdowns of coverages, down payment options, ensuring clients were fully informed and confident in their renewal decision
Customer Service Representative
LuckyTruck
Remote
01.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted with training new customer service representatives on best practices, policies and procedures.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Assisted account managers in resolving complex cases by sharing in-depth knowledge of specific coverages and best practices, ensuring accurate and efficient service delivery
- Processed certificates of insurance with exceptional speed and accuracy, ensuring all details were meticulously verified and issued in a timely manner to meet client and regulatory requirements
Education
Some College - Pre-Nursing
Holmes Community College
Goodman, MSSkills
- Account Management & Client Relationship Building
- Insurance Policy Servicing & Renewals
- Underwriting Operations Support
- Customer Service & Policyholder Support
- Coverage Interpretation & Policy Education
- High-Accuracy Data Entry & Documentation
- Billing, Payments & Account Resolutions
- HubSpot
- Data Entry
- Salesforce CRM
- Zoho CRM
Additional Information
- Licensed in Property and Casualty Insurance since 2022
- linkedin.com/in/elisabeth-bryan-b30931207
Timeline
Underwriter Associate I
Cover Whale Insurance Solutions, Inc
07.2025 - Current
Account Manager (Promotion)
LuckyTruck
01.2024 - Current
Customer Service Representative
LuckyTruck
01.2022 - 01.2024
Some College - Pre-Nursing
Holmes Community College