Elizabeth Busby
QUITMAN
Summary
Accomplished OTR Dispatcher at Dart Container, adept in stress tolerance and dispatch software, significantly improved response times. Excelled in customer relations and critical thinking, ensuring seamless coordination and enhanced productivity. Demonstrated exceptional ability in multitasking and decision-making, fostering professional relationships and advancing operational efficiency.
Overview
8
8
years of professional experience
Work History
OTR DISPATCHER
DART CONTAINER
04.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Special Education Teacher Assistant
Quitman High School
06.2021 - 04.2023
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
Admissions Clerk
RUSH FOUNDATION HOSPITAL
12.2019 - 04.2021
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer systeM.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Greeted patients warmly to increase comfort and create rapport.
- Assisted in patient admission process based on federal and state laws.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
Emergency Dispatcher
AAA AMBULANCE SERVICE
12.2016 - 01.2019
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Developed strong relationships with local hospitals, resulting in seamless coordination during medical emergencies.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
Education
CERTIFICATION - Emergency Medical Technology
Jones County Junior College
Ellisville, MS12.2014
CERTIFICATION - SURGICAL TECHNOLOGY
Meridian Community College
Meridian, MS08.2005
High School Diploma -
Quitman High School
Quitman, MS05.2003
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Management
- Customer Service
- Critical Thinking
- Decision-Making
- Active Listening
- Multitasking Abilities
- Microsoft Office
Timeline
OTR DISPATCHER
DART CONTAINER
04.2023 - Current
Special Education Teacher Assistant
Quitman High School
06.2021 - 04.2023
Admissions Clerk
RUSH FOUNDATION HOSPITAL
12.2019 - 04.2021
Emergency Dispatcher
AAA AMBULANCE SERVICE
12.2016 - 01.2019
CERTIFICATION - Emergency Medical Technology
Jones County Junior College
CERTIFICATION - SURGICAL TECHNOLOGY
Meridian Community College
High School Diploma -
Quitman High School
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