Elizabeth Downs
Coldwater
Summary
Operations Manager with a track record of enhancing processes and reducing costs through collaboration with consultants and area leaders. Proven ability to exceed business targets by leveraging strong organizational skills and attention to detail. Expertise in operational and budget management techniques that drive efficiency and profitability. Resourceful project manager adept at thriving in fast-paced environments while maintaining operational accuracy.
Overview
6
6
years of professional experience
Work History
Operations Manager
FedEx:Ground
Olive Branch
04.2018 - 08.2024
- Oversaw daily operations to ensure safe and efficient package handling and delivery processes.
- Managed staff scheduling to optimize workforce allocation and maintain service levels.
- Kept Daily Metrics to ensure goals were successful
Assistant General Manager
Zaxbys Resturant
Olive Branch
06.2020 - 06.2022
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new team members on service standards and food safety procedures.
- Coordinated inventory management and ordering of supplies for smooth operations.
- Implemented promotional activities to enhance customer engagement and sales.
- Monitored customer service quality and addressed guest concerns promptly.
- Supported financial tasks including cash handling and daily sales reporting.
- Ensured compliance with health regulations and safety standards consistently.
Education
Certification - Cosmetology
Nuwave Hair Academy
Memphis, TN08-2000
GED -
Northwest Community College
Senatobia, MS06-1994
Skills
- Staff scheduling and operations management
- Inventory oversight
- Health regulation compliance
- Performance metrics analysis
- Customer relationship management
Timeline
Assistant General Manager
Zaxbys Resturant
06.2020 - 06.2022
Operations Manager
FedEx:Ground
04.2018 - 08.2024
Certification - Cosmetology
Nuwave Hair Academy
GED -
Northwest Community College
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