Elizabeth "Ashley" Nichols
Byhalia
Summary
Dynamic Clinical Rehab Liaison with proven success at Encompass North Rehab Hospital, excelling in care coordination and client advocacy. Expert in building strong relationships with referral sources, enhancing admissions through effective marketing strategies. Recognized for delivering comprehensive education to healthcare professionals and families, ensuring optimal patient outcomes and seamless discharge planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Rehab Liaison
Encompass North Rehab Hospital
Memphis
03.2023 - Current
- Maintain strong relationships with referral sources to further drive the business for quick turn-around with admissions.
- Present as an asset to referral sources by being reliable, knowledgeable, and willing to review more complicated cases as an option for in-patient rehab.
- Establish presence within my assigned market for gaining further relationships with MD’s, case managers, social workers, and leadership within the hospital.
- Provided education about available rehabilitation services to referring physicians and other healthcare professionals.
- Managed all aspects of marketing campaigns designed to increase referrals for rehabilitation services.
- Educated families of patients receiving rehab services about expected outcomes and recovery processes.
Medical Social Worker
Baptist Memorial Hospital
Memphis
05.2021 - 03.2023
- Communicate and work with case manager to coordinate discharge planning on all patients starting from admission to ensure a safe discharge plan.
- Assist with all discharge planning needs by being the sole communicator between the patient, family, nurses, MD’s, and rehab/SNF liaisons.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Assessed patient needs through comprehensive social evaluations and interviews.
Rehab Social Worker
Ave Maria Nursing Home
Bartlett
08.2019 - 05.2021
- Leader and initiator of all skilled nursing (SNF) discharges and assurance of a safe discharge.
- Provide updates for insurance companies for further approved stays for Rehab patients.
- Communicator and advocate of SNF patients and families.
- Conducted assessments to determine residents' emotional and social needs.
Education
Master of Science - Social Work
University of Tennessee
Knoxville, TN05.2018
Bachelor of Health and Human Sciences - Recreation and Sport Management Major, Psychology Minor, Therapeutic Recreation Concentration
University of Tennessee
Knoxville, TN05.2016
Skills
- Care coordination
- Discharge planning
- Customer relationship management
- Case management
- Clinical documentation
- Marketing strategy
- Effective communication
- Team collaboration
- Professional networking
- Client advocacy
- Attention to detail
Certification
- LMSW
References
References available upon request.
Timeline
Clinical Rehab Liaison
Encompass North Rehab Hospital
03.2023 - Current
Medical Social Worker
Baptist Memorial Hospital
05.2021 - 03.2023
Rehab Social Worker
Ave Maria Nursing Home
08.2019 - 05.2021
Master of Science - Social Work
University of Tennessee
Bachelor of Health and Human Sciences - Recreation and Sport Management Major, Psychology Minor, Therapeutic Recreation Concentration
University of Tennessee
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