Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ella Lewis

Oxford

Summary

Dedicated professional with extensive experience in customer service and staff training. Known for resolving conflicts efficiently and fostering teamwork to achieve daily goals. Committed to enhancing the dining experience through effective communication and problem-solving. Dynamic shift leader with proven skills in training, customer service, and conflict resolution. Adept at enhancing team performance and ensuring compliance with health standards. Ready to drive operational excellence and elevate customer experiences. Results-driven shift leader with strong leadership and adaptability skills. Demonstrated success in training employees and resolving customer complaints. Prepared to leverage expertise to improve team dynamics and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Shift Leader Manager

Chick-fil-A
Oxford
07.2024 - Current
  • Supervised team members during peak service hours to ensure efficient operations.
  • Trained new employees on customer service standards and food safety regulations.
  • Assisted in resolving customer complaints to maintain a positive dining experience.
  • Implemented daily staff meetings to communicate goals and expectations clearly.
  • Monitored food preparation processes to guarantee compliance with health standards.
  • Assisted customers with inquiries, complaints, and concerns in a timely manner.
  • Resolved conflicts between employees or customers in an efficient manner.
  • Supervised and trained new shift leaders on store operations, policies, and procedures.
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
  • Displayed leadership skills by motivating team members to meet daily goals.
  • Monitored team performance to ensure compliance with company standards.
  • Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
  • Identified areas for improvement in processes or customer service techniques.
  • Developed strategies to increase sales through customer engagement and promotion of products and services.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Baby/Pet Sitter

Self-Employeed
01.2020 - Current
  • Provided daily care for various pets, ensuring their well-being and comfort.
  • Developed personalized routines for each pet, promoting healthy habits and activities.
  • Maintained a clean and safe environment for pets during visits and stays.
  • Managed scheduling to accommodate client requests and optimize service availability.
  • Communicated regularly with pet owners, updating on their pets' status and needs.
  • Cleaned up pet messes and provided fresh food and water to all assigned pets.
  • Trained new pet sitters on best practices for animal care and safety protocols.
  • Communicated with clients regularly regarding their pet's care needs and progress.
  • Fed animals twice daily and refilled water dish.
  • Met with owners to gather pet care information and discuss pet sitting duties.
  • Provided companionship to animals by playing with them or providing belly rubs.
  • Walked dogs on a regular basis, ensuring they were kept safe and healthy.
  • Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
  • Offered animals exercise opportunities through walks and play activities.
  • Enforced house rules consistently so that pets understood expectations for acceptable behaviors.

Tutor

Self-Employeed
08.2022 - 05.2024
  • Developed tailored lesson plans for diverse student needs and learning styles.
  • Facilitated engaging tutoring sessions to enhance student understanding and retention.
  • Assessed student progress through regular quizzes and feedback sessions.
  • Collaborated with parents and teachers to support student learning objectives.
  • Utilized educational tools and resources to create interactive learning experiences.
  • Encouraged students to ask questions about topics they did not understand.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Worked closely with students to help develop math and essay writing skills.
  • Assisted students in developing effective study habits and strategies for success in school.
  • Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
  • Designed comfortable tutoring environment conducive to learning.
  • Demonstrated various teaching techniques to engage students in the learning process.

Florist

University Florist
Oxford
01.2021 - 03.2023
  • Designed custom floral arrangements for various events and occasions.
  • Managed inventory of flowers and supplies to ensure product availability.
  • Assisted customers with selecting appropriate floral designs for their needs.
  • Maintained cleanliness and organization of the work area and display cases.
  • Implemented creative marketing displays to enhance customer engagement in-store.
  • Kept the store clean and organized at all times.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Processed sales transactions via cash register and telephone orders.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Maintained detailed records of customer orders and invoices.
  • Tracked shipments to ensure timely delivery of flowers.
  • Repaired broken or wilted flowers before arranging them into bouquets.
  • Assisted with loading floral arrangements onto delivery trucks.

Education

High School Diploma -

Lafayette High School
Oxford,MS
05-2024

Skills

  • Staff training
  • Food safety compliance
  • Customer complaint resolution
  • POS system operation
  • Inventory management
  • Team leadership
  • Conflict resolution
  • Time management
  • Marketing techniques
  • Problem solving
  • Workplace safety
  • Employee training
  • Energetic and enthusiastic
  • Shift leadership
  • Accurate money handling
  • Staff motivation
  • Mentoring and coaching
  • Team development

Accomplishments

  • Drum Major of LHS Band
  • Scholar Athlete
  • LHS Archery

Timeline

Shift Leader Manager

Chick-fil-A
07.2024 - Current

Tutor

Self-Employeed
08.2022 - 05.2024

Florist

University Florist
01.2021 - 03.2023

Baby/Pet Sitter

Self-Employeed
01.2020 - Current

High School Diploma -

Lafayette High School

Similar Profiles

CREATE PROFILE
Ella Lewis