Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Burnham

Flowood

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

2
2
years of professional experience

Work History

Babysitter

Molly Savage
06.2025 - Current
  • Responsibly watched children while parents were out.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Read stories and played alphabet games to promote early literacy.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Managed schedules, coordinating meals, naps, and recreational time efficiently.
  • Maintained a clean and organized environment to support health and well-being of children.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Sales Associate

Paper Doll
05.2023 - Current
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.

Barista

Cups Coffeehouse
11.2024 - 04.2025
  • Managed daily inventory, ensuring optimal stock levels for smooth operations.
  • Developed and maintained relationships with regular customers to enhance loyalty.
  • Crafted specialty beverages according to established recipes and customer preferences.
  • Oversaw cash handling procedures, maintaining accuracy in daily transactions and deposits.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Spa Assistant

Wellness Spa
08.2024 - 11.2024
  • Assisted in daily spa operations, ensuring a welcoming environment for clients.
  • Coordinated appointment schedules, optimizing staff availability and service delivery.
  • Maintained cleanliness and organization of treatment rooms and common areas.
  • Supported therapists by preparing treatment materials and assisting with client needs.

Education

High School Diploma -

Hartfield Academy
05-2025

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Dependability
  • Following directions
  • Reliability and punctuality
  • Flexible scheduling

Timeline

Babysitter

Molly Savage
06.2025 - Current

Barista

Cups Coffeehouse
11.2024 - 04.2025

Spa Assistant

Wellness Spa
08.2024 - 11.2024

Sales Associate

Paper Doll
05.2023 - Current

High School Diploma -

Hartfield Academy
Ella Burnham