Emily Cates
Senatobia
Summary
Dynamic and results-oriented professional with extensive experience at Baptist Desoto Hospital, excelling in document preparation and verbal communication. Proven track record of enhancing office efficiency and patient care through meticulous file management and empathetic patient interactions. Skilled in meeting coordination and database entry, significantly contributing to informed decision-making and operational improvements.
Overview
2025
2025
years of professional experience
Work History
Administrative Secretary
Baptist Desoto Hospital
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Contributed to policy updates by providing insightful feedback based on administrative challenges.
- Managed executive calendars, reducing scheduling conflicts by meticulous planning and coordination.
Unit Coordinator
Baptist Desoto Hospital
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Prioritized safe care for patients, staff and visitors.
Patient Care Technician
Baptist Desoto Hospital
07.2012 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
Cosmetology -
Northwest Community College
Senatobia, MS05.2009
High School Diploma -
Independence High School
Coldwater, MS05.2008
Skills
- Document preparation
- Verbal communication
- File management
- Meeting coordination
- Database entry
Timeline
Patient Care Technician
Baptist Desoto Hospital
07.2012 - Current
Administrative Secretary
Baptist Desoto Hospital
Unit Coordinator
Baptist Desoto Hospital
Cosmetology -
Northwest Community College
High School Diploma -
Independence High School
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