Emily Chain
Bay Springs
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreen's of Magee
Magee
06.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
Lead Barista
Mt. Olive Nutrition
Mount Olive
09.2022 - 06.2024
- Collaborated with the management team to develop new strategies for increasing sales and profits.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Created engaging displays for promotional materials such as menus or flyers.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
Education
Some College (No Degree) - Certified Nursing Assistant
Jones County Junior College
Ellisville, MSSome College (No Degree) - Radiology Technology
Pearl River Community College
Poplarville, MSSkills
- Customer service
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Customer relationship management
References
References available upon request.
Timeline
Customer Service Representative
Walgreen's of Magee
06.2024 - Current
Lead Barista
Mt. Olive Nutrition
09.2022 - 06.2024
Some College (No Degree) - Certified Nursing Assistant
Jones County Junior College
Some College (No Degree) - Radiology Technology
Pearl River Community College
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