Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Bardwell

Cleveland

Summary

Detail-oriented and dependable professional with 20 years of experience in customer service, administrative support, retail, and banking operations. Proven ability to adapt quickly, stay organized under pressure, and deliver exceptional customer service support. Recognized for being a quick learner with strong attention to detail and a commitment to excellence. Seeking a role where I can apply my existing skills while continuing to grow and develop professionally.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Deposit Services Support / Customer Service Representative / Teller

Planters Bank
03.2018 - Current
  • Delivered front-line banking services as Drive-Thru Teller, processed customer transactions, balanced ATM, and prepared branch cash shipments for armored transport
  • Transitioned to Customer Service Representative, handled administrative tasks, opened new accounts, managed safe deposit box contracts, generated reports, and supported customers with online/mobile banking
  • Served in Deposit Services Support within the Operations department, provided backend assistance to branch personnel
  • Maintained compliance with bank policies and procedures
  • Processed garnishments and state/federal tax levies in accordance with legal requirements
  • Managed and resolved customer debit card disputes efficiently
  • Processed IRA contributions, distributions, rollovers, and transfer requests
  • Balanced Interactive Teller Machines (ITMs) and General Ledger (GL) accounts

Branch Service Leader / Teller

Regions Bank
10.2016 - 03.2018
  • Provided excellent customer service by efficiently processing banking transactions and resolving account inquiries
  • Led and coached teller team to ensure accuracy, compliance, and high-quality service
  • Performed administrative tasks to support daily branch operations
  • Balanced ATM and prepared branch cash shipments for armored transport
  • Maintained accurate records and reporting for daily branch operations
  • Supported a smooth and secure banking environment through attention to detail and operational oversight

Guest Service Assistant Team Lead / Cashier / Supervisor

Kroger
04.2006 - 10.2016
  • Delivered consistent, high-quality customer service in fast-paced retail environment
  • Supervised front-end staff, managed daily schedules, and led onboarding/training for new hires
  • Balanced store cash drawers, performed basic bookkeeping task, and prepared cash deposits for armored transport
  • Handled administrative tasks, including payroll input/corrections using Kronos
  • Resolved customer and employee concerns efficiently and professionally
  • Processed Western Union transfers, money orders, bill payments, and returns
  • Maintained expected scan rate performance and ensured shelf restocking and cleanliness standards
  • Acted as Safety Team Leader, promoted a safe work environment and enforced policies

Education

Coursework Toward B.S. - Accounting, Computer Information Systems

Delta State University
Cleveland, MS
01-2010

High School Diploma -

Warren Central High School
Vicksburg, MS
01.2004

Skills

  • Customer Service
  • Administrative Support
  • Deposit Operations
  • Data Entry & Record Keeping
  • Microsoft Office Suite (Word, Excel, Outlook)
  • FIS Banking Software
  • Detail-Oriented & Organized
  • Time Management
  • Problem Solving
  • Adaptability
  • Communication (Written & Verbal)
  • Team Collaboration
  • Quick Learner

Certification

Mississippi Career Readiness Certificate (Gold Level)

Timeline

Deposit Services Support / Customer Service Representative / Teller

Planters Bank
03.2018 - Current

Branch Service Leader / Teller

Regions Bank
10.2016 - 03.2018

Guest Service Assistant Team Lead / Cashier / Supervisor

Kroger
04.2006 - 10.2016

High School Diploma -

Warren Central High School

Coursework Toward B.S. - Accounting, Computer Information Systems

Delta State University

Similar Profiles

CREATE PROFILE
Melissa Bardwell