Emma Broome
Ocean Springs
Summary
Dedicated team player with experience in customer-facing roles. Skilled in building rapport with clients, managing inquiries, and maintaining cleanliness. Eager to contribute to a positive atmosphere and enhance customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Broome's
Ocean Springs, MS
08.2020 - Current
- Developed strong rapport with regular patrons, fostering loyalty and repeat visits.
- Handled customer inquiries and concerns professionally, ensuring satisfaction and resolving issues promptly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assistant Daycare Teacher
T&B's Learning Factory
Biloxi, MS
05.2024 - 05.2025
- Assisted in maintaining a safe and engaging environment for children during daily routines.
- Collaborated with lead teacher to develop age-appropriate educational materials and activities.
- Observed children's behavior, providing feedback to parents and caregivers on developmental progress.
- Contributed to the creation of developmentally appropriate curriculum materials for various age groups within the daycare setting.
- Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
- Participated in staff meetings and professional development workshops to remain current on best practices within early childhood education.
Camp Counselor
YMCA Daycare
Ocean Springs, MS
05.2023 - 05.2024
- Supervised daily activities for children, ensuring safety and engagement in diverse programs.
- Developed age-appropriate lesson plans, fostering creativity and teamwork among campers.
- Implemented behavior management strategies, promoting positive interactions and conflict resolution skills.
- Facilitated communication between parents and staff, addressing concerns and providing updates on camper progress.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Beauty Advisor
Ulta Beauty Inc.
D'Iberville, MS
08.2022 - 05.2023
- Assisted in product selection, ensuring personalized recommendations aligned with customer needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Education
Bachelor of Arts - Political Science
University of South Alabama
Mobile, AL05.2028
Associate of Arts - Pre-Law
Mississippi Gulf Coast Community College
Gautier, MS05.2026
Skills
- Customer service
- Strong multitasking
- Cleanliness and hygiene
- Cash handling
- Positive engagement
- Conflict resolution
- Team collaboration
- Patience and empathy
Certification
- First Aid Certification
- CPR Training Certification
Timeline
Assistant Daycare Teacher
T&B's Learning Factory
05.2024 - 05.2025
Camp Counselor
YMCA Daycare
05.2023 - 05.2024
Beauty Advisor
Ulta Beauty Inc.
08.2022 - 05.2023
Restaurant Hostess
Broome's
08.2020 - Current
Bachelor of Arts - Political Science
University of South Alabama
Associate of Arts - Pre-Law
Mississippi Gulf Coast Community College