Emma Clayton
Oxford
Summary
Dynamic and results-driven professional with extensive experience in customer service at Oliver Hospitality. Proven ability to enhance guest satisfaction through effective problem-solving and time management. Skilled in managing reservations and optimizing operations, while also proficient in American Sign Language, ensuring clear communication with diverse clientele.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Oliver Hospitality
2025.05 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere.
- Managed reservations using hotel management software, optimizing room occupancy and guest satisfaction.
- Handled check-in and check-out procedures efficiently, streamlining front desk operations.
- Coordinated communication between departments to resolve guest issues swiftly and effectively.
Sales Associate
Bealls
2024.05 - 2024.08
- Assisted customers with product selection and inquiries
- Maintained store inventory through regular stock checks and restocking
- Implemented visual merchandising strategies to attract customers and promote featured products effectively.
- Organized merchandise daily
Assistant Manager
Cato Fashions
2023.01 - 2023.07
- Assisted in managing daily store operations to ensure optimal customer service.
- Supported inventory management by conducting regular stock checks and restocking merchandise.
- Trained new team members on company policies and customer service standards.
- Opened and closed store
- Counted drawer nightly
- Collected, recorded, and delivered deposit daily.
Pharmacy Technician
Lott Pharmacy
2022.08 - 2022.12
- Assisted in prescription preparation and labeling under pharmacist supervision.
- Managed inventory by organizing medications and performing stock audits.
- Processed customer transactions efficiently at point of sale system.
- Provided medication information to patients, ensuring understanding of usage directions.
Education
Bachelor of Arts - Biochemistry
University of Mississippi
University, MS2027-05
Skills
- Customer service
- Problem-solving skills
- Time management
- Administrative skills
- Housekeeping
- Documentation
- Conflict management
- Safety and security procedures
Timeline
Front Desk Agent
Oliver Hospitality
2025.05 - Current
Sales Associate
Bealls
2024.05 - 2024.08
Assistant Manager
Cato Fashions
2023.01 - 2023.07
Pharmacy Technician
Lott Pharmacy
2022.08 - 2022.12
Bachelor of Arts - Biochemistry
University of Mississippi