Emma Dunlap
Greenwood
Summary
Accomplished Office Manager with a proven track record at Service 2 Solutions, LLC, blending exceptional organizational skills and customer relations acumen. Excelled in culinary arts instruction, fostering student success and sustainable practices. Expertise in office administration and scheduling, underpinned by robust customer service Leveraged organizational skills to maintain confidentiality and streamline operations, enhancing office efficiency. Demonstrated expertise in financial record-keeping and staff supervision, fostering a positive work environment and driving significant reductions in food knowledge, exceptional organizational skills and customer service excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Manager
Service 2 Solutions, LLC
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Culinary Arts Instructor
Greenwood Leflore Consolidated Schools
08.1999 - 05.2023
- Developed and implemented creative lesson plans to reach diverse student audience.
- Maintained up-to-date knowledge of culinary trends and techniques, ensuring relevant content delivery in instructional materials.
- Encouraged sustainable practices in the culinary arts through lessons on sourcing local ingredients, reducing food waste, and implementing energy-efficient cooking methods.
- Cultivated a positive classroom atmosphere conducive to learning through clear communication, respectful interactions, and active listening techniques.
- Trained winning teams to participate in culinary competitions, developing student skills and confidence.
Cafeteria Manager
Leflore County School District
08.1995 - 05.1999
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Used POS to analyze daily financial statements, balance statements and reimbursable meals.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
McClain High School
Tulsa, OK05-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
Accomplishments
- Named "Teacher of the Year" at the Career and Technical Center in 2004, 2006, and 2017
- Achieved 100% Culinary students completing Food Handler Certification with accuracy and efficiency.
- Achieved undefeated seasons in 2006, 2007, and 2016. As Head Middle School Girls Basketball Coach
- Retired Educator of Greenwood Public School System of 24 years.
Certification
NRAEF Prostart SUMMER INSTITUTE of Restaurant Management & Culinary Arts Level 1, Level 2, and Level 3
ServSafe Manager Instructor Certified
ServSafe Manager Proctor Certified
Mississippi Notary License
Timeline
Office Manager
Service 2 Solutions, LLC
08.2023 - Current
Culinary Arts Instructor
Greenwood Leflore Consolidated Schools
08.1999 - 05.2023
Cafeteria Manager
Leflore County School District
08.1995 - 05.1999
High School Diploma -
McClain High School
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