Emma Fennel
Southaven
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills honed at Blind Alley Bayou. Proven ability to manage high-volume dining environments while ensuring order accuracy and guest satisfaction. Adept at training new staff and maintaining cleanliness standards, contributing to a seamless dining experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Blind Alley Bayou
Hernando Mississippi
07.2020 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Assisted guests with menu selections and answered inquiries promptly.
- Operated POS system to process orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness of dining area and adhered to safety protocols consistently.
- Trained new servers on restaurant policies and service techniques effectively.
- Managed guest complaints professionally, ensuring satisfactory resolutions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Side Car Cafe
Southaven Mississippi
10.2024 - 04.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently, contributing to timely service and operational flow.
- Collaborated with kitchen staff to coordinate meal preparation, enhancing overall dining experience for customers.
- Assisted in training new servers on menu items, service standards, and POS system usage.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Supply restocking
Certification
Tips certification
Timeline
Server
Side Car Cafe
10.2024 - 04.2025
Server/ Bartender
Blind Alley Bayou
07.2020 - Current