Emmarye Porter
OKOLONA
Summary
Customer Service Specialist with over 7 years of experience excelling in enhancing customer satisfaction and resolving complex inquiries. Demonstrates expertise in records management, team collaboration, product knowledge, attention to detail, billing, time management, equipment operation, route planning, and vehicle inspections. Committed to delivering innovative solutions and continuous improvement in customer service environments. Possess a current Mississippi license with a clean driving record.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OTR Truck Driver
Schneider
04.2025 - 06.2025
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Followed road safety regulations and completed numerous amount of freight deliveries without accident or truck malfunction.
- Communicated with company dispatchers to alert of any issues or delays.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
Customer Service Representative
Waste Management Services
12.2023 - 04.2025
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
OTR Truck Driver
Werner Enterprises
09.2023 - 11.2023
- Communicated with company dispatchers to alert of any issues or delays.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Communicated regularly with dispatcher to provide updates on delivery times.
Roadside Assistance Representative
Autoclub of Missouri
09.2022 - 09.2023
- Handle 60+ daily calls to ensure timely roadside assistance and customer satisfaction.
- Resolve emergencies calmly, fostering trust and strong customer relationships.
- Use multiple systems to efficiently manage and resolve customer inquiries.
- Collect and verify data to improve service tracking and accuracy.
- Enhance emergency services, boosting safety and satisfaction in high-pressure situations.
Customer Service Representative
Support Services Group
10.2021 - 08.2022
- Resolved 100+ daily calls, ensuring swift solutions and improved customer loyalty.
- Enhanced service efficiency by providing accurate information and tailored recommendations.
- Built lasting customer relationships through effective communication and problem-solving.
- Consistently met service quotas, contributing to team success and customer satisfaction.
- Maintained product knowledge to address complex inquiries and boost service quality.
Crew Member
Mcdonalds
04.2017 - 03.2020
- Delivered attentive service, enhancing customer satisfaction and maintaining a clean environment.
- Processed orders swiftly, achieving fast service times and reducing customer wait.
- Worked with team to ensure smooth operations, improving overall restaurant efficiency.
- Engaged customers positively, ensuring cleanliness and efficient order fulfillment.
- Implemented cleaning routines, significantly improving hygiene standards.
Education
Diploma -
Tupelo High School
05.2021
Skills
- Freight separation
- Product deliveries
- Commercial driving
- Safety processes and procedures
- Scheduling
- Complaint resolution
- Account updating
- Typing 43 wpm
- POS systems expert
- Microsoft outlook
- Call center operations
- Delivery scheduling
Certification
Class A License - Since March 2023
Timeline
OTR Truck Driver
Schneider
04.2025 - 06.2025
Customer Service Representative
Waste Management Services
12.2023 - 04.2025
OTR Truck Driver
Werner Enterprises
09.2023 - 11.2023
Roadside Assistance Representative
Autoclub of Missouri
09.2022 - 09.2023
Customer Service Representative
Support Services Group
10.2021 - 08.2022
Crew Member
Mcdonalds
04.2017 - 03.2020
Diploma -
Tupelo High School
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