Erca Washington
Southhaven
Summary
Dynamic Store Manager with proven abilities in customer service, team leadership, and operational efficiency. Committed to exceeding sales goals and enhancing customer relations.
Overview
26
26
years of professional experience
Work History
Store Manager
Smokey Friendly
Horn Lake, MS
03.2022 - Current
- Store Opening, Closing and Audit
- Interview, Hire and Schedule Staff
- Process Cash and Card Sales
- Meet and exceed Store Sales Goals
- Transport Bank Deposits and Change Orders
- Led team meetings focused on performance improvement and operational efficiency initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Office Manager
Campbells Janitorial Service LLC
Memphis, TN
09.2017 - 03.2022
- Process New Client Account and Manage Existing Client Accounts
- Managed scheduling and coordination of janitorial staff across multiple client sites.
- Process Service Calls and Scheduling
- Process Invoice Payments and Supply Orders
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Manager
Maxcines Wings N Things
Memphis, TN
09.2000 - 09.2017
- Manage Daily Operations of Sales, Menu Planning, Staffing, Sale Goals Planning
- Cash and Card Processing
- Cleaning and Stocking
- Marketing and Promoting
- Inventory Control
- Weekly Inventory and Cash Audits
- Staff Recruiting, Hiring, Training and Scheduling
Education
High School Diploma -
Northside
Memphis, TN05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Team building and leadership
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
Timeline
Store Manager
Smokey Friendly
03.2022 - Current
Office Manager
Campbells Janitorial Service LLC
09.2017 - 03.2022
Manager
Maxcines Wings N Things
09.2000 - 09.2017
High School Diploma -
Northside