Summary
Overview
Work History
Education
Skills
Timeline
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Eric Weeks

Southaven

Summary

Administrative professional with great written and verbal communications skills, excellent team worker, great leadership skills, analytical and problem solving and computer skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Loaner Processing Technician

Nuvasive
Memphis
10.2021 - Current
  • Monitored and inspected surgical equipment to identify malfunctions and ensure proper operation.
  • Responded to emergency requests for surgical supplies via email in a timely manner.
  • Maintained data spreadsheets for specialized parts to ensure accurate inventory tracking.
  • Operated decontamination equipment for instruments and medical devices to uphold safety standards.
  • Unpacked, checked, and stocked new surgical equipment to maintain operational readiness.
  • Implemented corrective action plans based on quality assurance test results when necessary.

Business Management Specialist

Dufrense Spencer Group
Memphis
04.2019 - 09.2022
  • Utilized Microsoft Excel to efficiently create and interpret data from multiple sources.
  • Maintained spreadsheets to monitor location performance trends and addressed procedural failures.
  • Monitored payment records on spreadsheets, documenting receipt of payments accurately.
  • Handled cash, credit card, checks, and other financial transactions securely.
  • Processed credit applications while ensuring confidentiality of customer records.
  • Resolved various issues by responding to incoming calls and emails from warranty companies.

Delivery Hotline

Dufrense Spencer Group
Memphis
08.2017 - 04.2021
  • Ensured meticulous record-keeping of customer transactions, addressing complaints and actions taken.
  • Proposed measures that improved worker motivation and optimized equipment performance.
  • Worked collaboratively across departments to uphold quality standards and meet deadlines.
  • Streamlined work methods, resulting in enhanced efficiency of customer service operations.

Guest Response Team

Dufrense Spencer Group
Memphis
03.2017 - 08.2017
  • Informed clients by explaining procedures; answering questions; providing information.
  • Obtain client information by answering telephone calls; verifying information and assisting in high call volume.
  • Schedule deliveries, setting up technician appointments, assisting all guests following Ashley Furniture Home Store procedures.
  • Determines eligibility for warranty claims and forwarding information to proper departments if unable to assist.

Shipping and Receiving Clerk

FedEx Tech Connect
Memphis
08.2015 - 02.2017
  • Scaled all loads and checked trucks to verify accurate load and merchant numbers.
  • Generated daily truck schedules with precise inbound and outbound load sheets.
  • Answered phone inquiries and provided directions to carriers.
  • Managed inventory levels through accurate record keeping.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.

Education

High School -

Horn Lake High School
Horn Lake, MS
05.2014

Skills

  • Surgical equipment inspection
  • Decontamination procedures
  • Inventory management
  • Data analysis
  • Corrective action planning
  • Customer service

Timeline

Loaner Processing Technician

Nuvasive
10.2021 - Current

Business Management Specialist

Dufrense Spencer Group
04.2019 - 09.2022

Delivery Hotline

Dufrense Spencer Group
08.2017 - 04.2021

Guest Response Team

Dufrense Spencer Group
03.2017 - 08.2017

Shipping and Receiving Clerk

FedEx Tech Connect
08.2015 - 02.2017

High School -

Horn Lake High School

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Eric Weeks