Erica Brown
Jackson
Summary
Dynamic, innovative, and creative professional possessing an exemplary track record of achievements in diverse areas. I have a strong Healthcare information technology knowledge supporting End Users that use EMR for daily encounters, my ability to contribute to the successful implementation of EMR systems has given me vast experience in multiple EMRs. I am a self-motivator, a problem solver, able to work long hours during the development and implementation of complex projects in different environments. Over the last year of working as a medical professional experiencing using Electronic Medical Record (EMR), as well as conducting and participating in a few Go-Lives with different application modules in Epic/ Cerner.
Overview
23
23
years of professional experience
Work History
Epic ATE Support Specialist/ Trainer
CSI Companies- Memorial Herman Hospital
10.2024 - 11.2024
- Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
- Stayed up-to-date on industry best practices, allowing for continuous improvement in service delivery and overall expertise as an Epic ATE Support Specialist.
- Educated users about Epic ATE best practices, increasing proficiency levels among staff members.
- Troubleshot complex issues effectively using analytical thinking skills combined with a deep understanding of the Epic ATE software.
- Assisted with data migration tasks during system transitions, ensuring minimal disruption to daily operations for clients.
- Streamlined workflows for improved productivity by providing thorough end-user support and training.
- Contributed to the development of comprehensive training materials for new team members, ensuring consistent knowledge transfer and skills development.
Epic Go-Live Consultant
CSI- Baylor Scott and White
09.2024 - 09.2024
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
- Streamlined go-live processes by providing expert consultation, training, and support to end-user.
- Minimized disruptions during go-live events through thorough planning, preparation, and coordination among team members.
- Enhanced system adoption with customized training materials tailored to individual client needs.
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
- Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.
- Continually optimized processes based on feedback from end-users, ensuring a user-friendly experience that maximized productivity.
Patient Access Coordinator
NearTerm Corporation
12.2023 - 09.2024
- Consult and collaborate with other health care providers and specialists to arrange patient appointments and treatment plans
- Check-in on patients regularly and evaluate and document their progress
- Assist the care team with developing and accessing health interventions
- Attend ongoing training and courses to keep abreast of new developments in health care
- Assist with securing funding for medical care as required
- Treat patients with empathy and respect while conducting oneself in a professional manner
- Enter patient information into databases and maintain accurate records
- Relay information to relevant staff members
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Provide patients with billing and payment information
- Deal with patient questions, concerns, and issues
- Perform general administrative tasks
- Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
- Consulted professional standards of care, scientific evidence and practice to evaluate health care programs.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Go-Live Consultant/ Trainer
University Hospital of Cleveland / CSI Company
09.2023 - 12.2023
- Provide elbow support to Nurses on using the MAR
- Collaborated with cross-functional teams to identify potential risks and develop contingency plans, minimizing disruptions during implementation.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Reduced downtime during system transitions by developing thorough roll-out strategies and timelines.
- Enhanced system adoption with customized training materials tailored to individual client needs.
- Elevated staff proficiency levels by tailoring training content to fit diverse learning styles and professional backgrounds.
Patient Access Rep2/Ed Patient Registration
NearTerm Corporation, Inc.
06.2023 - 11.2023
- Ensures timely adjudication and resolution of medical insurance claims filed with payers to maximize reimbursement of claims
- Utilizes intermediate problem-solving skills to resolve outstanding accounts receivables
- Verifies and updates patient demographics and registration information on accounts
- Submit claims electronically as required
- Obtain signatures, verify identification and insurance eligibility, obtains copies of insurance cards and completes forms as required by state and federal regulations
- Admits patients and transfers appropriate paperwork
Go-Live Consultant
RWJBarnabas Health Wave4 Go-Live
04.2023 - 05.2023
- Assisted physicians with their preference list and building their smart phrases & assisted physicians with customizing their order sets
- Providing supported to the physicians on routing messages to their nurse pool and clearing their in-basket
- Assisting physicians in recognizing patients that are ready to be seen and charging level of service
- Assisted clinicians with documenting the MAR orders and how to properly update information on Doc flow sheets, there by completing their work lists
Go-Live Consultant
AdventHealth Go-Live/ CSI Companies
03.2023 - 04.2023
- Educated and assisted the users on how to document encounters, manage their in-basket and communicate using Epic
- Providing supported to the physicians on routing messages to their nurse pool and clearing their in-basket
- Assisting physician in recognizing patients that are ready to be seen and charging level of service and assisted clinicians with documenting the MAR orders and how to properly update information on Doc flow sheets, there by completing their work lists
- Collaborated with cross-functional teams to identify potential risks and develop contingency plans, minimizing disruptions during implementation.
- Reduced downtime during system transitions by developing thorough roll-out strategies and timelines.
- Configured hardware, devices, and software to set up work stations for employees.
Workflow Trainer/ Go-Live Consultant
Emory John Creeks Hospital CSI Companies
02.2023 - 03.2023
- Assisted physicians with their preference list and building their smart phrases & assisted physicians with customizing their order sets
- Providing supported to the physicians on routing messages to their nurse pool and clearing their in-basket
- Directed end-users in a specific workflow remediation, assisting physician in recognizing patients that are ready to be seen and charging level of service
- Assisted clinicians with documenting the MAR orders and how to properly update information on Doc flow sheets, there by completing their work lists
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Go-Live Consultant
Divergent LLC
11.2022 - 12.2022
- Providing elbow support to physicians and nurses
- Assisted providers to set up and utilize Smart tools, Smart sets, Smart links, and Smarty issues resolutions and updates for end users
- Provide elbow support to Nurses on using the MAR
- Educated and assisted the users on how to document encounters, manage their in-basket and communicate using Epic
- Providing supported to the physicians on routing messages to their nurse pool and clearing their in-basket
- Assisting physicians in recognizing patients that are ready to be seen and charging level of service
- Assisted clinicians with documenting the MAR orders and how to properly update information on Doc flow sheets, there by completing their work lists
Go-Live Consultant
St Joseph Unitversity
10.2022 - 11.2022
- Elbow to elbow support to physicians and clinicians in ICU/NICU Unit
- Reduced downtime during system transitions by developing thorough roll-out strategies and timelines.
- Collaborated with cross-functional teams to identify potential risks and develop contingency plans, minimizing disruptions during implementation.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
Go-Live Consultant
Catholic Health (CHI)/ Cadence/ Ambulatory
10.2022 - 11.2022
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
- Developed training materials and procedures, and trained users in proper use of hardware and software
- Provide elbow support to end-users for registering patients, scheduling appointments
- Conferred with staff, users, and management to establish requirements for new systems or modifications
- Oversaw daily performance of computer systems
Go-Live Consultant
Emory John Creek Go Live/ CSI Healthcare IT
09.2022 - 10.2022
- Assisted End-users in documenting in the I's & O's and supported them on how to fill out their Education/Plan
- Trained Nurses on how to navigate the MAR as well as documenting in the flow sheet, adding comments, d/c orders and adding LDA to existing flowsheet
- Supported providers on Creating a preference list, use of smart Phrase, note writer, and smart List
- Assisted Nurses during the Admissions, Discharges, and transfers documentation
- Supported the Physicians on the use of Order Set, placing Orders, reconciling medications, associating a diagnosis and how to document the process of discharging a patent
Go-Live Consultant
Baptist Health Go Live/ CSI HealthCare IT
07.2022 - 08.2022
- Provided support to the physician in writing a progress note using a Smart Text, smart phrases, smart list, and smart link
- Provided support to physicians and clinicians with reviewing patient information and managing orders concurrently
Patient Access Representative II
Emory University Hospital
05.2022 - 08.2022
- Responsible for assigned billing and accounts receivable functions of detailed, medium complexity; including but not limited to insurance follow up, claims processing of unbilled inventory, patient registration and insurance verification, pre-certifications, specialty accounts
- Ensures timely adjudication and resolution of medical insurance claims filed with payers to maximize reimbursement of claims
- Utilizes intermediate problem-solving skills to resolve outstanding accounts receivables
- Verifies and updates patient demographics and registration information on accounts
- Submit claims electronically as required
- Utilize payer portals to status claims; follow through to adjudication
Unit Secretary
Emory University Hospital
04.2022 - 06.2022
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Maintained up-to-date knowledge on industry trends, enabling informed recommendations on best practices for system configurations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Enhanced office productivity by handling high volume of callers per day.
Unit Secretary
University of Mississippi Medical Center
05.2021 - 05.2022
- Greet new and existing patients upon their arrival for appointments or procedures
- Schedule patient appointments, both new and follow-up
- Make copies and fax paperwork to other medical offices upon receiving an official request for records
- Review patient insurance documents and determine what procedures will be covered in addition to required deductibles
- Organize and maintain patient files and records, retrieve test results as needed for physician's review
- Coordinate with other departments within the hospital to schedule MRIs, x-rays, or bloodwork
- Call patients to inform them of upcoming appointments and reschedule as needed
- Prepare patient files and charts in anticipation of discharges and transfers to other physicians or departments
Telephone Operator/Receptionist
University of Mississippi Medical Center
01.2020 - 05.2021
- Provide information by accessing alphabetical and geographical directories
- Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections
- May handle emergency calls and assist children or people with physical disabilities to make telephone calls
- Observe signal lights on switchboards, and dial or press buttons to make connections
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary
Access Guide Rep III
University of Mississippi Medical Center
11.2019 - 01.2020
- Checks in new patients at healthcare facilities and provides facility and billing information to new and existing patients
- Responsible for maintaining a positive demeanor in all their communicative efforts
- Fielding phone calls regarding billing issues, appointment cancellations and all related kinds of concerns
- Created new patient charts to include personal and insurance information and reason for visit
- Preserved patient accounts by obtaining and updating personal and financial information
Xfinity Senior Sales Consultant
Comcast/ Xfinity
02.2002 - 01.2016
- Working with staff to leverage quality referrals and generate cross-selling opportunities to ensure branch targets are met and exceeded
- Ensuring that all the rules, procedures, and policies in the areas of risk and compliance are adhered to
- Developing and training new employees to deliver excellent results and to continuously improve services
- Coaching also involves training them to speak confidently and to give sound direction and advice to customers
- Assisted with processing customer payments/bill concerns, assisted with balance cash drawers at the end of each cashier shift, maintaining sales monthly sale records
- Exceeded sales target in2016, achieving186% in sales
Outbound Sales Executive
Time Warner Inbound
09.2001 - 02.2002
- Obtains client information by answering telephone calls, verifying customer information
- Establishes company policies by entering customer's information, confirming pricing
- Solicited new opportunities and generated leads by leveraging business intelligence and third-party data sources
Education
Computer And Information Systems Security
Jackson State University
Jackson, MS12-2026
High School Diploma -
Jim Hill High School
Jackson, MS05-2001
Skills
- Customer Service Support
- Troubleshooting Network Issues
- Customer Inquiry Response
- Resolving Problems and Incidents
- Collaborative Team Player
- Answering Customer Questions
- Microsoft Windows and Office
- Development Documentation
- Teamwork and cooperation
- Continuous learning and development
- Communication and interpersonal skills
- Critical thinking and analysis
Timeline
Epic ATE Support Specialist/ Trainer
CSI Companies- Memorial Herman Hospital
10.2024 - 11.2024
Epic Go-Live Consultant
CSI- Baylor Scott and White
09.2024 - 09.2024
Patient Access Coordinator
NearTerm Corporation
12.2023 - 09.2024
Go-Live Consultant/ Trainer
University Hospital of Cleveland / CSI Company
09.2023 - 12.2023
Patient Access Rep2/Ed Patient Registration
NearTerm Corporation, Inc.
06.2023 - 11.2023
Go-Live Consultant
RWJBarnabas Health Wave4 Go-Live
04.2023 - 05.2023
Go-Live Consultant
AdventHealth Go-Live/ CSI Companies
03.2023 - 04.2023
Workflow Trainer/ Go-Live Consultant
Emory John Creeks Hospital CSI Companies
02.2023 - 03.2023
Go-Live Consultant
Divergent LLC
11.2022 - 12.2022
Go-Live Consultant
St Joseph Unitversity
10.2022 - 11.2022
Go-Live Consultant
Catholic Health (CHI)/ Cadence/ Ambulatory
10.2022 - 11.2022
Go-Live Consultant
Emory John Creek Go Live/ CSI Healthcare IT
09.2022 - 10.2022
Go-Live Consultant
Baptist Health Go Live/ CSI HealthCare IT
07.2022 - 08.2022
Patient Access Representative II
Emory University Hospital
05.2022 - 08.2022
Unit Secretary
Emory University Hospital
04.2022 - 06.2022
Unit Secretary
University of Mississippi Medical Center
05.2021 - 05.2022
Telephone Operator/Receptionist
University of Mississippi Medical Center
01.2020 - 05.2021
Access Guide Rep III
University of Mississippi Medical Center
11.2019 - 01.2020
Xfinity Senior Sales Consultant
Comcast/ Xfinity
02.2002 - 01.2016
Outbound Sales Executive
Time Warner Inbound
09.2001 - 02.2002
Computer And Information Systems Security
Jackson State University
High School Diploma -
Jim Hill High School
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