Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Cherry

TUPELO

Summary

Experienced in healthcare communication, adept at liaising with physicians, nurses, and case managers to streamline referral processes. Proficient in CRM software, ensuring accurate record-keeping and efficient customer interaction management. Demonstrated ability to enhance customer satisfaction through effective issue resolution and inquiry management.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience
2026
2026
years of post-secondary education

Work History

Medical Records And Referral Specialist

Diana Health
Smyrna
02.2025 - Current
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
  • Entered confidential patient information and updated electronic records in database.

Customer Service Representative

Omni Interactions
01.2023 - 02.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
  • Utilized CRM software to manage customer interactions, improving response times and ensuring accurate record-keeping.
  • Collaborated with team members to develop streamlined communication processes, resulting in more efficient problem-solving.

Customer Service Representative

JC Penney Stores
01.2018 - 03.2023
  • Trained new staff on customer service protocols and best practices, fostering a knowledgeable and effective team environment.
  • Analyzed customer feedback to identify service gaps, contributing to the development of targeted improvement initiatives.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Bachelor of Science - Psychology

Mississippi State University
Starkville, MS
08.2003 - 02.2026

Okolona High School
Okolona, MS

Skills

  • Client communication
  • Issue resolution
  • CRM software
  • Customer satisfaction
  • Data entry
  • Electronic records
  • Team collaboration
  • Problem resolution
  • Inquiry management
  • Customer interaction
  • MS office expertise
  • Microsoft Office Suite
  • Clerical skills

Timeline

Medical Records And Referral Specialist

Diana Health
02.2025 - Current

Customer Service Representative

Omni Interactions
01.2023 - 02.2025

Customer Service Representative

JC Penney Stores
01.2018 - 03.2023

Bachelor of Science - Psychology

Mississippi State University
08.2003 - 02.2026

Okolona High School
Erica Cherry