Erica Fitch
117 C McGar Loop
Summary
Professional with experience in customer service and operational support, demonstrating a commitment to compliance and safety standards. Successfully managed cash register operations, ensuring accurate processing of payments and effective resolution of customer inquiries. Maintained production records and performed routine machinery maintenance, contributing to operational efficiency. Skills include forklift operation, quality assurance, and strong communication abilities, supporting a detail-oriented approach to tasks.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Cashier
Kroger
Oxford
11.2024 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Accepted cash and credit card payments, issued receipts and provided change.
Ball Mill Operater
Clarios
Holland
08.2023 - 09.2025
- Performed routine maintenance on machinery, including lubricating moving parts, replacing worn cutting tools, checking fluid levels and replacing filters.
- Reported defective materials or questionable conditions to supervisor immediately.
- Kept accurate records of production data such as quantity produced per hour and shift.
- Stored supplies in designated areas following established procedures for safekeeping and retrieval of items.
Production Line Worker
Toyota Motor Manufacturing
Blue Springs
04.2022 - 08.2023
- Inspected parts for defects or discrepancies.
- Used hand tools, power tools and other equipment to assemble components.
- Followed written instructions for assembly of parts.
- Assembled components to produce finished products.
- Identified defective products during quality assurance inspections.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Cleaned work areas regularly to ensure a safe working environment.
Utility Operator
Olin Winchester
Oxford
06.2019 - 03.2023
- Maintained cleanliness around work areas by sweeping floors and cleaning up spills.
- Moved materials throughout the plant and made sure the lines were full.
- Prepared material for shipping.
Mold Polisher
Libbey Glass
Toledo
08.2005 - 05.2019
- Managed the inspection process for molds prior to polishing.
- Monitored inventory levels of supplies needed for mold-polishing operations.
- Followed safety protocols when working with hazardous chemicals and materials required for mold polishing operations.
- Cleaned and maintained machines, tools, and work areas in a safe and organized manner.
- Inspected completed work pieces for defects or irregularities before delivery to customer.
- Polished molds to ensure smooth surfaces and proper fit of parts.
- Worked closely with other departments in order to ensure quality standards were met.
- Adjusted polishing speeds according to the type of mold being polished.
- Repaired damaged molds using grinding stones or other polishing equipment.
Education
Some College (No Degree) - Medical Billing And Coding
Lincoln College of Technology
Toledo, OH06-2013
Some College (No Degree) - Medical Assistant
Professional Skills Institute
Toledo, OH06-2002
GED -
Whitney Center
Toledo, OH06-2000
Skills
- Forklift operator
- Quality Assurance
- Self starter
- Detailed Orientated
- Excellent communication skills
Affiliations
- Volunteered for meals on wheels in Ohio.
- Volunteered for Habitat for Humanity’s in Ohio.
References
References available upon request.
Timeline
Cashier
Kroger
11.2024 - Current
Ball Mill Operater
Clarios
08.2023 - 09.2025
Production Line Worker
Toyota Motor Manufacturing
04.2022 - 08.2023
Utility Operator
Olin Winchester
06.2019 - 03.2023
Mold Polisher
Libbey Glass
08.2005 - 05.2019
Some College (No Degree) - Medical Billing And Coding
Lincoln College of Technology
Some College (No Degree) - Medical Assistant
Professional Skills Institute
GED -
Whitney Center