Erica Ladner
Long Beach
Summary
Friendly, self-driven, and detail-oriented professional with exceptional communication and organizational skills, committed to improving team dynamics, and elevating customer satisfaction. Desire and ability to adapt to new challenges while fostering continuous improvement in personal and professional development. Seeking to contribute to a collaborative work environment and drive positive outcomes for colleagues and clients.
Overview
7
7
years of professional experience
Work History
Senior Teller
Hancock Whitney Bank
Gulfport
10.2021 - Current
- Ensure customers have a positive experience by being attentive to their needs, maintaining confidentiality and providing excellent customer service.
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
- Adhere to strict company policies and government regulations.
- Identified transaction errors when debits and credits did not balance.
- Managed the supply of cash for the branch, including ordering cash as necessary.
- Handle complex transactions, and provide backup support to other tellers as needed.
- Resolve customer inquiries, questions, and concerns to consistently offer quality service.
Assistant Manager
Cash Inc.
Gulfport
12.2018 - 03.2021
- Enhanced customer relations by offering outstanding and friendly service both face-to-face and over the phone
- Facilitated application process for loan candidates, ensuring clarity and support.
Processed applications efficiently, approving loans for eligible customers. - Reduced delinquent debt through reminder calls, past-due calls, and various collection strategies.
- Engaged potential customers using targeted phone and mail campaigns
- Processed payments, kept, and balanced the daily report.
- Maintained compliance with company operating policies, and state and federal regulations.
- Maintained a clean and sanitized office.
- Operated 10-key calculator, computer, multi-function copier, and shredder.
Fast Food Crew Member, Food and Beverage Server
MSE Branded Food Systems
Gulfport
05.2018 - 11.2018
- Used POS to take customers' orders and modify menu items when requested.
- Executed credit card and cash transactions on POS system efficiently and accurately.
- Prepared and served meals following food safety protocols, recipe details, and individual guest preferences.
- Chopped ingredients and prepped food items ahead of rush periods.
- Stocked, cleaned, and sanitized work areas, equipment, utensils, dishes, and silverware.
- Assisted fellow team members and identified additional tasks upon completion of scheduled duties.
Education
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
Gulfport08-2020
High School Diploma -
Harrison Central High School
Gulfport, MS05-2003
Skills
- Professionalism
- Effective communication
- Active Listener
- Empathy and patience
- Adaptability and flexibility
- Problem solving
- Time management and organization
- Collaboration
Timeline
Senior Teller
Hancock Whitney Bank
10.2021 - Current
Assistant Manager
Cash Inc.
12.2018 - 03.2021
Fast Food Crew Member, Food and Beverage Server
MSE Branded Food Systems
05.2018 - 11.2018
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
High School Diploma -
Harrison Central High School
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