Erica Lewis
Southaven
Summary
Dynamic professional with extensive experience in culinary management and security services, notably at Allied Universal Security Services. Proven track record in enhancing customer satisfaction through innovative cooking techniques and effective inventory management. A people-oriented leader skilled in training staff and optimizing operations to achieve high standards of cleanliness and safety.
Overview
2027
2027
years of professional experience
Work History
Consecutive Chef
Self-employeed
Memphis, TN
2015 - Current
- Developed and tested new recipes to enhance menu variety and customer satisfaction.
- Managed daily kitchen operations, ensuring food quality and presentation standards were met.
- Trained and supervised kitchen staff on food preparation techniques and safety protocols.
- Streamlined inventory management processes to reduce waste and optimize ingredient usage.
- Collaborated with vendors to source high-quality ingredients while negotiating favorable terms.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Unarmed Security Officer
Allied Universal Security Services
Memphis, TN
03.2020 - 04.2025
- Prepared detailed incident reports documenting observations and actions taken.
- Collaborated with local law enforcement during investigations as needed.
- Trained new officers on protocols, emergency procedures, and equipment usage.
- Assisted in the development of site-specific security plans to enhance safety protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Housekeeper
ServiceMaster
05.2018 - 06.2020
- Maintained cleanliness and organization of assigned areas to ensure client satisfaction.
- Utilized commercial cleaning equipment and supplies effectively for optimal results.
- Adhered to safety protocols and best practices in all cleaning tasks.
- Assisted in training new staff on proper cleaning techniques and procedures.
- Conducted regular inspections to identify maintenance needs and initiate repairs.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Housekeeper
Homewood Suites by Hilton Colorado Springs Airport
01.2017 - 06.2018
- Implemented efficient cleaning schedules to maximize productivity during shifts.
- Enhanced client relationships through consistent communication and attention to detail.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Education
High School Diploma -
Central High
Memphis, TN 05-2007
Skills
Desk receptionist
Cooking technique
Management
Customer services
Inventory
Cleanliness
People's person
Stylist
Hobbies
I enjoy making Herbal Teas, Cooking, Cleaning, spending time with family and learning New Trades.
Timeline
Unarmed Security Officer
Allied Universal Security Services
03.2020 - 04.2025
Housekeeper
ServiceMaster
05.2018 - 06.2020
Housekeeper
Homewood Suites by Hilton Colorado Springs Airport
01.2017 - 06.2018
Consecutive Chef
Self-employeed
2015 - Current
High School Diploma -
Central High