Erica Moody

• Provided a consistent customer experience at checkout, ensuring accuracy with transactions such as sales, returns, payments, and deposits.

•Answered customer inquires regarding products and services, fulfilled requests such as exchanges, refunds, and account adjustmenets, and resolved issues quickly.

• Built strong customer relationships by remaining attentive, engaged, and solution-focused, helping ensure repeat business and loyalty.

• Educated customers on store services and digital solutions, including rewards programs, credit options, and mobile payment platforms.

• Assisted the store manager and team with daily operations, problem resolution, and training new staff members.

• Conducted outbound customer calls to follow up on service inquiries and store promotions, helping customers stay informed on new solutions.

• Referred customers to store management or corporate support for more complex service and financial related needs.

• Followed company policies and procedures, maintained compliance with financial controls, and monitored for operational risks such as cash discrepancies and loss prevention issues.

• Supported achievement of sales and performance goals by identifying customer needs and recommending solutions.

• Processed and verified incoming and outgoing shipments, ensuring accuracy, compliance with regulations, and timely delivery.

• Handled sensitive and high value packages with strict attention to detail, reducing errors and ensuring client trust.

• Responded to client inquires regarding shipments, delivery times, and problem resolution, maintaining a high level of service.

• Maintained accurate transaction records, logs, and documentation to support audits and compliance standards.

• Collaborated with team members to meet daily operational goals and resolve logistical challenges.

• Identified process issues, escalated complex problems, and referred customers to appropriate problems for solutions.

• Followed company procedures and federal guidelines to ensure security, risk management, and operational compliance.

• Consistently met performance targets by balancing speed, accuracy, and customer satisfaction.

• Maintained accurate records of inventory, reconciled discrepancies, and ensured compliance with company policies and federal guidelines.

• Conducted audits and cycle counts to verify inventory accuracy, preventing losses and improving operational efficiency.

• Processed and documented incoming and outgoing shipments, ensuring timely and precise tracking of high-value goods,

• Provided customer support by addressing inquiries regarding inventory, shipments, and order status, ensuring clear communication and satisfaction.

• Collaborated with team members to resolve issues, improving processes, and meet performance targets.

• Monitored and reported operational risks, escalating complex discrepancies to management for resolution.

• Assisted with training new employees on inventory systems, compliance procedures, and proper handling methods.