Summary
Overview
Work History
Education
Certification
Timeline
Generic

Erica Newman

Liberty

Summary

Experienced professional with nearly 30 years in customer service, administrative support, and retail environments. Proven ability to deliver exceptional service, manage complex tasks, and communicate effectively. Seeking to leverage strong organizational and interpersonal skills in a customer service-focused role ensuring seamless workflow and customer satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Children’s Activities Helper

Yawn Station Tree Farm
Independence
11.2025 - Current
  • Led elementary students, teachers, and families on tours of Christmas tree farm
  • Assisted with field trips and daily operations of Christmas tree farm; including helping with crafts, playground monitoring, and “Cookies with Santa.”

PTF Clerk

United States Postal Service
Liberty
06.2019 - Current
  • Retrieved and sorted mail, including packages
  • Forwarded misdirected mail to appropriate locations to maintain efficient operations
  • Prepared documents and items for shipping, weighing mail and calculating correct postage
  • Used mail sorting and postage meter machines to process outgoing mail
  • Assisted customers with inquiries and provided accurate information on services
  • Maintained inventory of postal supplies and placed orders as needed
  • Trained new employees on postal procedures and equipment usage effectively.
  • Resolved conflicts between customers in a professional manner while adhering to federal regulations.
  • Operated cash registers accurately and efficiently while processing customer transactions.

Library Assistant

Tangipahoa Parish Library
Loranger
10.2018 - 11.2019
  • Loaned library materials to patrons and collected returned materials
  • Sorted and reshelved returned books, periodicals, and other materials
  • Registered new patrons and issued library cards, providing friendly service
  • Answered routine reference questions and taught patrons how to use library resources
  • Helped plan and participate in special programs, such as story times and outreach events

Bank Teller I

Hancock Whitney Bank
Independence
01.2010 - 06.2010
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing
  • Maintained a balanced cash drawer at all times, with zero discrepancies or errors
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
  • Promoted bank products and services to customers based on their financial needs and goals
  • Assisted customers with account openings, closings, and changes of account information
  • Educated customers on various banking channels such as online banking, mobile banking, and ATMs
  • Identified fraudulent activities or suspicious behavior and reported them to the appropriate authorities
  • Performed end-of-day balancing procedures according to established guidelines
  • Participated in ongoing training programs to stay updated on new banking policies, procedures, and regulations
  • Supported branch operations by performing administrative tasks such as filing documents or updating records

Night Manager

Greensburg Chicken Hut
Greensburg
10.2000 - 07.2009
  • Supervised nightly operations, ensuring compliance with health and safety standards.
  • Managed staff schedules, optimizing coverage during peak service hours.
  • Trained new team members on food handling and customer service protocols.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Managed emergency situations such as fires, medical emergencies or criminal activity.

Education

Early Childhood Education -

Southeastern Louisiana University
Hammond, LA

Pharmacy Technician - Certificate

Louisiana Technical College
Hammond, LA

High school diploma or GED -

St. Helena Central High School
Greensburg, LA

Certification

  • Pharmacy Technician Certification
  • SafeServ Certified

Timeline

Children’s Activities Helper

Yawn Station Tree Farm
11.2025 - Current

PTF Clerk

United States Postal Service
06.2019 - Current

Library Assistant

Tangipahoa Parish Library
10.2018 - 11.2019

Bank Teller I

Hancock Whitney Bank
01.2010 - 06.2010

Night Manager

Greensburg Chicken Hut
10.2000 - 07.2009

Early Childhood Education -

Southeastern Louisiana University

Pharmacy Technician - Certificate

Louisiana Technical College

High school diploma or GED -

St. Helena Central High School

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Erica Newman