Erica Payton
Heidelberg
Summary
Dynamic Healthcare Customer Service Representative with a proven track record at Maximus Federal Services, excelling in customer education and CRM software utilization. Adept at navigating complex insurance policies and healthcare regulations, I consistently resolve inquiries, ensuring high customer satisfaction and fostering strong relationships. Passionate about delivering exceptional service and support.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Maximus Federal Services
Hattiesburg
09.2024 - 02.2025
- Educated clients on insurance coverage options and benefits available.
- Responded to customer inquiries regarding healthcare services and policies.
Healthcare Customer Service Representative
Conduent Call Center
Heidelberg
08.2023 - 09.2024
- Documented customer interactions in CRM software for record-keeping.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
Customer Service Representative
Maximus Federal Services
Hattiesburg
07.2022 - 08.2023
- Provided customer support via phone and email for diverse inquiries.
- Resolved issues efficiently while maintaining high customer satisfaction.
- Documented customer interactions accurately in the tracking system.
- Utilized CRM software to manage customer relationships effectively.
Core Helper
Howards Indusries
Laurel
12.2017 - 07.2022
- Operated forklifts to transport materials within the warehouse.
- Collaborated with team members to streamline workflow processes.
Education
High School Diploma -
Heidelberg High School
Heidelberg, MS05-2015
Skills
- Customer education
- Claim processing
- CRM software
- Insurance policies
- Healthcare regulations
- Customer relationship management
Timeline
Healthcare Customer Service Representative
Maximus Federal Services
09.2024 - 02.2025
Healthcare Customer Service Representative
Conduent Call Center
08.2023 - 09.2024
Customer Service Representative
Maximus Federal Services
07.2022 - 08.2023
Core Helper
Howards Indusries
12.2017 - 07.2022
High School Diploma -
Heidelberg High School
Similar Profiles
Madena CastleberryMadena Castleberry
Customer Service Representative at Maximus Federal ServicesCustomer Service Representative at Maximus Federal Services
Erik EnriquezErik Enriquez
Supervisor - Call Center at Maximus Federal ServicesSupervisor - Call Center at Maximus Federal Services
Idad De LeonIdad De Leon
Bilingual CSR at Maximus Federal ServicesBilingual CSR at Maximus Federal Services
Ashley WhiteAshley White
Admin III Correspondence at Maximus Federal ServicesAdmin III Correspondence at Maximus Federal Services
Ntombifuthi QwabeNtombifuthi Qwabe
Placement in a Maternity Unit for Rotations at Heidelberg HospitalPlacement in a Maternity Unit for Rotations at Heidelberg Hospital