Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Payton

Heidelberg

Summary

Dynamic Healthcare Customer Service Representative with a proven track record at Maximus Federal Services, excelling in customer education and CRM software utilization. Adept at navigating complex insurance policies and healthcare regulations, I consistently resolve inquiries, ensuring high customer satisfaction and fostering strong relationships. Passionate about delivering exceptional service and support.

Overview

7
7
years of professional experience

Work History

Healthcare Customer Service Representative

Maximus Federal Services
Hattiesburg
09.2024 - 02.2025
  • Educated clients on insurance coverage options and benefits available.
  • Responded to customer inquiries regarding healthcare services and policies.

Healthcare Customer Service Representative

Conduent Call Center
Heidelberg
08.2023 - 09.2024
  • Documented customer interactions in CRM software for record-keeping.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.

Customer Service Representative

Maximus Federal Services
Hattiesburg
07.2022 - 08.2023
  • Provided customer support via phone and email for diverse inquiries.
  • Resolved issues efficiently while maintaining high customer satisfaction.
  • Documented customer interactions accurately in the tracking system.
  • Utilized CRM software to manage customer relationships effectively.

Core Helper

Howards Indusries
Laurel
12.2017 - 07.2022
  • Operated forklifts to transport materials within the warehouse.
  • Collaborated with team members to streamline workflow processes.

Education

High School Diploma -

Heidelberg High School
Heidelberg, MS
05-2015

Skills

  • Customer education
  • Claim processing
  • CRM software
  • Insurance policies
  • Healthcare regulations
  • Customer relationship management

Timeline

Healthcare Customer Service Representative

Maximus Federal Services
09.2024 - 02.2025

Healthcare Customer Service Representative

Conduent Call Center
08.2023 - 09.2024

Customer Service Representative

Maximus Federal Services
07.2022 - 08.2023

Core Helper

Howards Indusries
12.2017 - 07.2022

High School Diploma -

Heidelberg High School

Similar Profiles

CREATE PROFILE
Erica Payton