Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Robbins

Olive Branch

Summary

Dynamic Customer Service Representative with a proven track record at Marietta Wicks-State Farm, excelling in problem-solving and customer account management. Adept at fostering high customer satisfaction through effective communication and efficient service. Skilled in multitasking and maintaining detailed records, ensuring a seamless experience for clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Marietta Wicks-State Farm
Hueytown
04.2021 - 02.2025
  • Promote high customer satisfaction by assisting each person with knowledgeable and friendly service.
  • Inform customers about billing procedures, process payments and provided payment option setup assistance.
  • Mentor new employees on procedures and policies to maximize team performance.
  • Answer inbound calls, texts, and emails to assist customers as needed.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Sales Associate

The Children's Place
Mobile
06.2020 - 08.2020
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Office Assistant

Rebekah Brown-State Farm
Mobile
05.2019 - 08.2019
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.

Service Assistant

Longhorn Steakhouse
Mobile
06.2018 - 05.2019
  • Answered customer questions and resolved complaints by listening and communicating with customers.
  • Coached new personnel to verify staff employees followed company procedures and protocols.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

Bachelor of Science - Business Administration And Management

University of Alabama At Birmingham
Birmingham, AL
12-2026

Skills

  • Property & Casualty Insurance Licensed
  • ECRM Proficient
  • Customer Service
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Problem-Solving Abilities
  • Inbound and Outbound Calling
  • Efficient and Detail-Oriented
  • Microsoft Office Expertise
  • De-escalation Techniques
  • Customer Account Management

Certification

  • Property & Casualty Licensed
  • Studying for Life & Health License

Timeline

Customer Service Representative

Marietta Wicks-State Farm
04.2021 - 02.2025

Sales Associate

The Children's Place
06.2020 - 08.2020

Office Assistant

Rebekah Brown-State Farm
05.2019 - 08.2019

Service Assistant

Longhorn Steakhouse
06.2018 - 05.2019

Bachelor of Science - Business Administration And Management

University of Alabama At Birmingham

Similar Profiles

CREATE PROFILE
Erica Robbins