Erica Wilbanks
Ridgeland
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Elite Physical Therapy/ Results Physiotherapy
07.2015 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Responsible for weekly/monthly metrics at a percentage to keep clinic running efficiently and fiscally.
- Worked during the pandemic, responsible for helping getting clinics back open to treat patient in person at full capacity.
Dance Instructor
Central Mississippi Dance
06.2021 - Current
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Education
Bachelor of Arts - Communications
University of North Alabama
Florence, AL05-2007
Timeline
Dance Instructor
Central Mississippi Dance
06.2021 - Current
Patient Care Coordinator
Elite Physical Therapy/ Results Physiotherapy
07.2015 - Current
Bachelor of Arts - Communications
University of North Alabama
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