Erika Hill
Nesbit
Summary
Dynamic server with a proven track record at Waffle House, excelling in exceptional customer service and suggestive selling. Enhanced customer satisfaction through personalized service and efficient workflows, consistently exceeding performance goals. Skilled in cash handling and maintaining cleanliness standards, fostering a collaborative environment that drives repeat business.
Overview
3
3
years of professional experience
Work History
Server
Waffle House
865 W Goodman Rd, Horn Lake 38637
04.2023 - 07.2026
- Provided exceptional customer service in high-volume dining environment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong relationships with regular customers to foster repeat business.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with kitchen staff to ensure timely order delivery.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented efficient workflows during peak hours to optimize service speed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new team members on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area and equipment.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Social Work
Loyola University of Chicago
Chicago, IL05-2027
High School Diploma -
Desoto Central High School
Southaven, MS05-2023
Skills
- Exceptional customer service
- Service prioritization
- Performance improvement
- Task prioritization
- Suggestive selling
- Professional appearance
- Quality control
- Cleanliness standards
Timeline
Server
Waffle House
04.2023 - 07.2026
No Degree - Social Work
Loyola University of Chicago
High School Diploma -
Desoto Central High School