Erika Kelly
Jackson
Summary
Dynamic Assistant Manager with a strong focus on operational efficiency, team training, and conflict resolution. Proven ability to enhance customer satisfaction while mentoring staff to achieve peak performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Sonics Drive In
Clinton
10.2012 - Current
- Supervised daily operations to ensure smooth service during peak hours.
- Recruited and trained new employees to meet job requirements.
- Trained and mentored new team members on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
Manager
Popeyes® Louisana Kitchen
Clinton
10.2009 - 10.2015
- Oversaw daily operations to ensure efficient service and food quality.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained staff on food preparation and customer service standards.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
Some College (No Degree) - Mathematics
Alcorn State University
Lorman, MSSome College (No Degree) - Mathematics
Jackson State University
Jackson, MSSkills
- Operational management
- Staff supervision
- Employee training
- Recruitment and hiring
- Staff onboarding
- Performance evaluation
- Team leadership
- Conflict resolution
- Workplace safety compliance
- Customer relationship management
- Decision-making
- Team building
- Multitasking and organization
- Employee engagement
- Cash management
Timeline
Assistant Manager
Sonics Drive In
10.2012 - Current
Manager
Popeyes® Louisana Kitchen
10.2009 - 10.2015
Some College (No Degree) - Mathematics
Alcorn State University
Some College (No Degree) - Mathematics
Jackson State University