Erin Bussell
Byhalia,Ms
Summary
Dynamic hospitality professional with a proven track record at Fleming's Prime Steakhouse & Wine Bar, excelling in guest service and reservation coordination. Adept at fostering customer loyalty through exceptional communication and conflict resolution skills, while streamlining operations to enhance efficiency and elevate the dining experience. Reliable and adaptable team player committed to excellence.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Head Hostess/ Key Associate
Fleming's Prime Steakhouse & Wine Bar
12.2022 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Fine Dinning restaurant with social relevancy and intentionality.
Server
StoryPoint Senior Living
04.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Key Holder
Kay Jewlers
12.2020 - 03.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
High School Diploma -
NorthPoint Christian School
Southaven05-2016
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Restaurant software proficiency
- Dining area maintenance
- Salesmanship
- Front-of-house display creation
- Phone etiquette
- Flexible and adaptable
- Reliable and trustworthy
- Conflict and complaint resolution
- Bank deposit preparation
Timeline
Head Hostess/ Key Associate
Fleming's Prime Steakhouse & Wine Bar
12.2022 - Current
Server
StoryPoint Senior Living
04.2021 - 05.2023
Key Holder
Kay Jewlers
12.2020 - 03.2021
High School Diploma -
NorthPoint Christian School
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