Erin Townsend
McHenry,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Navy Federal Credit Union
11.2021 - Current
- Analyze, research, and resolve problems and discrepancies related to member accounts/loans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assist members with submitting consumer loans, overdraft protection and credit card applications.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Ensure cash and other negotiable instruments are handled properly and inspected to prevent fraudulent activity.
- Perform platform-banking functions such as ; cash deposits and withdrawals, loan and credit card payments, balancing, and cash exchanges.
- Assist team members utilizing level 1 authority to approve high risk transactions.
- Served as many team roles: Robbery Prevention Champion, Diversity Inclusion & Belonging Champion, Wellness Champion and Volunteer Lead.
- Supported onboarding for new members, explaining benefits and assisting with paperwork completion.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Serves as Mississippi Notary Public to assist members and non-members
Lead Opening/Closing Key Holder – Training Manager
Once Upon A Child
10.2019 - 11.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Coordinated smooth front-end operations, monitoring, and managing front-line employee work
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Oriented 15+ newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Electrocardiographic Technician
Gulfport Memorial Hospital
02.2021 - 08.2021
- Performed and process quality electrocardiograms (ECG), signal average electrocardiograms, and Holter monitors in a timely fashion to inpatient and outpatients to provide information about the electrical activity of the heart
- Train bedside staff among the hospital on how to perform a 12-lead electrocardiogram in case a Cardiographic Technician is unavailable
- Maintain medical equipment by cleaning, stocking, providing minor repairs, and arranging for more extensive equipment repair through Non-Invasive Cardiology Manager
- Transmit all information off the EKG machine to a precisely attach the doctors' orders to the electronic EKG for billing purposes
- Answer phone calls from incoming patients and physicians to create a schedule for medical procedures/exams.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Attached test results to correlating EKG orders placed by doctors in a computer data system.
Education
Bachelor of Arts - Human Resource Management
University of Southern Mississippi
Hattiesburg, MS05.2024
Associates of Arts of Arts -
Mississippi Gulf Coast Community College
Gulfport, MS05.2022
Associates of Arts of Science -
Mississippi Gulf Coast Community College
Gulfport, MS12.2021
Skills
- Data Entry
- Computer Skills
- Account Management
- Account updating
- MS Office Suite
- Financial Transactions
- Customer Support
- Database Management
Certification
• Agile Project Management | Coursera |2022
• Microsoft Office Specialist | Microsoft Excel Expert |2023
• Intro to Advanced SQL - Data Analytics | Break Into Tech |2024
Timeline
Member Service Representative II
Navy Federal Credit Union
11.2021 - Current
Electrocardiographic Technician
Gulfport Memorial Hospital
02.2021 - 08.2021
Lead Opening/Closing Key Holder – Training Manager
Once Upon A Child
10.2019 - 11.2021
Bachelor of Arts - Human Resource Management
University of Southern Mississippi
Associates of Arts of Arts -
Mississippi Gulf Coast Community College
Associates of Arts of Science -
Mississippi Gulf Coast Community College
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