Eriunna Harris
Southaven
Summary
Adept at fostering team growth and enhancing customer satisfaction, my tenure at Starbucks and Sephora showcases my ability to elevate service standards through leadership and expert knowledge in health and safety compliance. Demonstrated success in improving sales and customer loyalty by leveraging strong communication and personalized consultations, underscoring my proficiency in complaint handling and cleanliness standards.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
01.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Lead Beauty Advisor
Sephora
05.2023 - 10.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Education
High School Diploma -
Southaven High School
Southaven, MS05.2022
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Complaint handling
- Supply ordering
Timeline
Lead Beauty Advisor
Sephora
05.2023 - 10.2023
Barista Trainer
Starbucks
01.2022 - Current
High School Diploma -
Southaven High School
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks