Essence Harvey
Pearl
Summary
Knowledgeable relationship banker with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Overview
8
8
years of professional experience
Work History
Relationship Banker II
Trustmark National Bank
03.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Mail Handler
United States Postal Service, USPS
07.2021 - 11.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
Pharmacy Technician
CVS Pharmacy
10.2019 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Child Caregiver/Three Year Old Preschool Teacher
Agape Christian Academy Phaz II
10.2017 - 01.2020
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Adapted lesson plans to accommodate students with diverse learning needs, ensuring all students received appropriate support and resources.
- Developed strong relationships with parents and guardians to foster open communication channels regarding student progress and concerns.
- Applied play-based strategies to provide diverse approaches to learning.
Education
High School Diploma -
Forest Hill High School
Jackson, MS05-2016
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Banking
- Community relations
- Recordkeeping requirements
- Account closings
- Organizational skills
- Excellent communication
- Time management
- Conflict resolution
Timeline
Relationship Banker II
Trustmark National Bank
03.2024 - Current
Mail Handler
United States Postal Service, USPS
07.2021 - 11.2023
Pharmacy Technician
CVS Pharmacy
10.2019 - 07.2021
Child Caregiver/Three Year Old Preschool Teacher
Agape Christian Academy Phaz II
10.2017 - 01.2020
High School Diploma -
Forest Hill High School
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