Ethel Boulton
Clarksdale
Summary
Skilled in vital signs monitoring and compassionate communication, I significantly enhanced patient satisfaction at Greenbough Nursing Home. Leveraging time management and empathy, I excelled in fast-paced environments, notably improving efficiency and patient care quality. My background also includes roles in customer service and housekeeping, where I applied critical thinking and organization to achieve key performance improvements.
Overview
14
14
years of professional experience
Work History
Cna
Greenbough Nursing Home
10.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Customer Service Representative
Apple
03.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Cashiers
ExxonMobil Chemical
01.2016 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hotel Housekeeping
Goldstrike Casino
02.2011 - 02.2015
- Maintained cleanliness of external hotel areas, contributing to inviting atmosphere for guests.
- Checked guests in out of hotel, made reservations, and processed payments.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Analyzed reservation trends to optimize room pricing strategies, maximizing hotel revenue.
- Collaborated with housekeeping staff to ensure seamless integration of services for each hotel guest.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Ensured compliance with local health codes by conducting routine sanitation audits in all areas under housekeeping responsibility.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assisted in the planning and execution of special events that required additional housekeeping support such as weddings or conferences held at the hotel premises.
- Contributed to the hotel''s reputation by maintaining a professional appearance and demeanor at all times.
- Served as a key liaison between room operations and hotel management, providing updates on departmental performance and guest feedback.
- Facilitated the smooth flow of guest arrivals and departures by effectively coordinating with other departments such as housekeeping and maintenance.
- Ensured consistent cleanliness throughout common areas by coordinating housekeeping services as needed.
Education
GED - Nursing
Coahoma Community College
Clarksdale, MS05.2022
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- Feeding assistance
- Basic life support
- Maintaining confidentiality
- Dressing assistance
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Wound care
- Critical thinking
- Multitasking and organization
Timeline
Customer Service Representative
Apple
03.2024 - 11.2024
Cna
Greenbough Nursing Home
10.2023 - Current
Cashiers
ExxonMobil Chemical
01.2016 - 07.2019
Hotel Housekeeping
Goldstrike Casino
02.2011 - 02.2015
GED - Nursing
Coahoma Community College
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