Evorjia Woodard
Summit,MS
Summary
To leverage my strong communication and problem-solving skills to provide exceptional customer service and contribute to the company success.
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Spark
08.2022 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Operated light trucks to deliver loads as far as 100 miles from home location.
Delivery Driver
Amazon
06.2022 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated light trucks to deliver loads as far as 100 miles from home location.
Tier 1 Customer Service Representative
Kelly Services
05.2023 - 02.2025
- Offered strong customer service skills, keeping customers satisfied
- Answered customer inquiries and provided accurate information regarding procedures and services
- Provided excellent service to resolve customer complaints in a timely manner
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Gathered customer feedback through surveys and used the data to improve customer service
- Responded to customer requests for products, services, and company information.
Caregiver
Self-employeed
04.2014 - 05.2024
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Provided customer service and was involved in training new team members if needed
- Administered medication in accordance with physician's instructions
- Provided emotional support when needed during periods of distress or anxiety
- Sanitized toys and tables to maintain clean, safe environment
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Representative
Savilinx
11.2015 - 08.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Developed strong relationships with customers by providing personalized assistance and support
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
General Dynamics
06.2015 - 09.2015
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Made reasonable procedure expectations to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Walmart
08.2007 - 04.2011
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Certified Clinical Medical Assistant -
Delta College of Arts & Technology
Baton Rouge, LA10.2004
Diploma -
McComb High School
McComb, MS05.1997
Skills
- Sterile procedures
- Scheduling
- Telephone reception
- Computer skills
- Account updating
- Call escalation
- Support case resolution
- Call center experience
- Package scanning
- Local delivery
- Loading and unloading
- Local routes
- Heavy lifting
- Complaint resolution
Timeline
Tier 1 Customer Service Representative
Kelly Services
05.2023 - 02.2025
Delivery Driver
Spark
08.2022 - Current
Delivery Driver
Amazon
06.2022 - Current
Customer Service Representative
Savilinx
11.2015 - 08.2022
Customer Service Representative
General Dynamics
06.2015 - 09.2015
Caregiver
Self-employeed
04.2014 - 05.2024
Cashier
Walmart
08.2007 - 04.2011
Certified Clinical Medical Assistant -
Delta College of Arts & Technology
Diploma -
McComb High School
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