Exzadrian Smith
Experienced and a very dependable hard-working nursing assistant. I have taken interest in this traveling agencies. Skills and Qualifications: CPR/BLS Certified, obtain vital signs, Assist with ADL, Proper documentation per hospital standards, Post-Mortem Care, Ability to work will with other team members, Willing to learn new skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
3 Months- Managed inbound customer inquiries regarding home health equipment, orders, and service requests with accurate, timely responses.
- Coordinated delivery, pickup, and equipment exchange schedules with patients, caregivers, and internal service teams.
- Verified order details, insurance information, and documentation to support compliant processing and billing accuracy.
- Resolved product, delivery, and account issues while maintaining professional communication and customer satisfaction.
- Explained equipment setup, usage, and care instructions to patients and family members clearly and patiently.
Certified Nursing Assistant
13 Years 10 Months- Assisted patients with meals, hydration, and daily living activities.
- Maintained clean, organized patient rooms and care environments.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Certified Nursing Assistant
12 Years 6 Months- Provided direct patient care, including bathing, grooming, and mobility support.
- Monitored vital signs and reported condition changes to nursing staff.
- Documented care services accurately in medical records and shift notes.
- Supported nurses with transfers, repositioning, and bedside procedures.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.