Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Faison Gowdy

Brandon,MS

Summary

Responsible Technician with excellent troubleshooting and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

12
12
years of professional experience
1
1
Certification

Work History

NOCC Technician II

C Spire
07.2020 - Current
  • Monitored various applications and monitoring consoles to maintain availability & performance.
  • Performed troubleshooting and diagnosis on malfunctioning networking equipment for cellular and fiber technologies.
  • Tested systems, noting issues and completing preventive maintenance over night.
  • Assisted with onboarding process and trained new hires on our processes and procedures
  • Executed & coordinated on-call escalations for 24x7x365 infrastructure & hosted environments.
  • Initiated incident management & response with structured escalation levels for Production issues.

Repair Technician II

C Spire
05.2017 - 07.2020
  • Specialized in refurbishment, repair, and diagnostics of Apple devices and other popular consumer electronics.
  • Completed partial or full dismantling of Apple devices (iPhones, etc) to quickly repair or replace defective components and restore functionality.
  • Completed all repair and maintenance activities promptly and to high quality standards.

Electronics Technician

Radian Research, Inc.
10.2014 - 04.2017
  • In charge of producing, calibrating, troubleshooting, and repairing one of Radian Research's many flagship meter calibration devices.
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Produced technical documentation for various flagship devices within the company.
  • Trained successor during company transition.

Library Associate

Hinds Community College
09.2013 - 05.2014
  • Utilized school resources to gain work experience while furthering my education.

College Math Tutor - Work Study

Hinds Community College
01.2014 - 05.2014
  • Tutored math students on college level
  • Used variety of teaching methods to successfully help wide range of students.
  • Led tutoring workshops for groups of students with related tutoring needs.

Education

Associate of Applied Science - Electronics and Telecommunications Technology

Hinds Community College
Jackson
01.2014

High School Diploma - College Prep

Forest Hill High School
Jackson
01.2008

Skills

  • Computer and server hardware
  • Electronics
  • Preventive maintenance services
  • Hardware installation
  • Machinery calibration
  • Proficient in technology
  • Operations monitoring
  • Software installation
  • Troubleshooting and Diagnostics
  • Equipment Repair
  • Relationship building
  • User training

Certification

Apple Certified iOS Technician

Awards

  • President's Scholar, 2013
  • Outstanding Student for Scholastic Achievement in Telecommunication Technology, 2013 - 2014

Timeline

NOCC Technician II

C Spire
07.2020 - Current

Repair Technician II

C Spire
05.2017 - 07.2020

Electronics Technician

Radian Research, Inc.
10.2014 - 04.2017

College Math Tutor - Work Study

Hinds Community College
01.2014 - 05.2014

Library Associate

Hinds Community College
09.2013 - 05.2014

Associate of Applied Science - Electronics and Telecommunications Technology

Hinds Community College

High School Diploma - College Prep

Forest Hill High School

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Faison Gowdy