FAITH WALLACE

· Supervise and provide compassionate care for individuals with dementia, ensuring safety and emotional well-being.

· Assist with activities of daily living, including bathing, personal hygiene, dressing, and mobility support.

· Help prepare meals, cook, and maintain a clean, organized living environment.

· Assist clients with transportation to appointments and running errands as needed.

· Provide companionship and support while encouraging independence and dignity.

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Educated clients on healthcare services and resources to enhance understanding and utilization of available benefits.
• Processed and tracked customer requests, ensuring timely resolution and maintaining high service standards.
• Managed high volume of inbound calls while maintaining customer satisfaction.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

• Trained new staff on caregiving protocols and best practices for client interaction.
• Maintained accurate records of client progress and reported changes to medical personnel promptly.
• Implemented recreational activities that encouraged socialization and engagement among clients.
• Collaborated with families to address concerns, fostering a supportive environment for clients' overall health.
• Assisted clients with activities of daily living, promoting independence and quality of life.

• Deliver exceptional customer service, efficiently manage cash transactions, and maintain a clean, welcoming environment for patrons at Canes.
• Collaborate with team to streamline order processing, reducing wait times and enhancing overall customer satisfaction at Canes.
• Ensure strict adherence to food safety protocols, maintaining high standards of hygiene and quality in food preparation and service.
• Contribute to a positive team atmosphere, supporting colleagues during peak hours to meet customer demands efficiently at Canes.
• Propose and implement creative solutions to improve operational efficiency and enhance customer experience in fast-paced restaurant environment.

• Assisting customers in placing orders and providing recommendations based on their preferences to enhance their dining experience.
• Ensuring food safety and proper handling of ingredients to maintain quality standards.
• Maintaining a clean and organized work area to ensure a safe and efficient environment for team members and customers.
• Assisting with training new team members to ensure they are knowledgeable and skilled in providing exceptional customer service and food preparation.
• Assisting with inventory management and ensuring proper stock levels of food and supplies to meet customer demand.
• Handling cash

• Logged packages and answered calls
• Communicated with students on current events
• Assisted in the coordination and execution of campus events and programs
• Developed and maintained schedules for other assistants using Microsoft Word
• Assist guests with questions and needs
• Providing technical support and troubleshooting assistance to students with software, hardware, and network issues.

• Implement effective upselling techniques to increase sales.
• Maintain a clean and organized work environment, including cleaning tables, restocking supplies, and ensuring proper sanitation protocols are followed.
• Collaborate with the kitchen staff to ensure accurate and timely delivery of food orders to customers.
• Build strong relationships with regular customers to enhance their dining experience and promote customer loyalty.