Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FATISHA CROCKETT

Columbus

Summary

Seeking full time employment in which customer service and a positive environment are the primary objective. Being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy in a position that offers professional challenges utilizing interpersonal, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Loan Account Specialist/Branch Manager

QuickCash Financial Services *Do Not Contact This Employer May Jeopardize Position.
08.2024 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.
  • Adhered to standards of quality and service as well as all compliance requirements.

Office Clerk

CarMart
04.2024 - 08.2024
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Customer Account Specialist

Sykes Homes
07.2021 - 04.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
  • Reduced customer complaints by implementing effective communication strategies.
  • Collaborated with team members to improve overall customer service experience.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
  • Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
  • Monitored accounts receivable, maintaining prompt payment schedules and minimizing overdue balances.
  • Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
  • Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
  • Analyzed customer usage data to identify trends and provide tailored recommendations for improved service utilization.
  • Contributed to the development of marketing materials targeted at specific customer segments for maximum impact.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Completed routine and complex account updates to resolve problems.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Delivered accurate billing and timely payments across high-volume client accounts.
  • Used Software and Software to keep accurate records pertaining to inventory and account notes.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Recognized as a top performer within the team, consistently meeting or exceeding performance metrics related to customer satisfaction.

Branch Manager/Loan Officer

Loan Max Title Loans
09.2017 - 01.2020
  • Manage store, audit files, interact with customers, enforce rules, delegate task, train employees, handle money, prioritize time management, organize, maintain productive store numbers and percentages, inventory, control outrage situations, multitask, computer literate, responsible for overall store productivity

Customer Service AT&T Representative

Sitel
05.2017 - 09.2017
  • Incoming calls, fix technical issues, handle customer requests for payments, activations, upgrades and other services
  • Address and resolve customer concerns promptly
  • Handle large volume of customer calls efficiently.

Assistant Manager

Express Check Advance
02.2013 - 03.2017
  • Process loans such as payday advances and title loans, federal tax return services, market business material, marketing through communication, payday collections, title collections, cold calls, account maintenance, handle financial transactions cash, money orders, cashiers checks, checks, bank errands, audit titles and checks over 400 checks and 400 titles, open center, close center

Dental assistant

Metro Family Dental Clinic
04.2012 - 07.2012
  • Assisted with patients, amalgam fillings, composite fillings, extractions, sealants, seating temporary and permanent crowns, exposed, processed, and mounted rays, confirmed appointments, chart and sort files, clean and disinfected operatories

Cashier/Sales Associate

Walmart Supercenter
04.2008 - 02.2012
  • Communication skills, responsible for balancing cash register, responsible for making reasonable decisions, responsible for pleasant and helpful visit, making sure customer needs met, responsible for a speedy yet pleasant check out, listening and responding upon customer needs or complaints

Waitress

Pizza Inn Restaurant
12.2005 - 10.2006
  • Responsible for being punctual, neatly dressed and clean attire, responsible for waiting on customers, cleaning tables and dishes, sweeping and mopping floors, responsible for seating customers, prompt service

Education

Associate in Business Admistration -

Ultimate Medical Academy-Clearwater
Tampa, FL
07.2017

Dental Assisting

Meridian Community College
01.2011

East Central Community College
01.2008

Louisville High School
05.2007

Skills

  • Computer skills
  • Leadership skills
  • Math skills
  • Communication skills
  • Marketing skills
  • Team collaboration
  • Microsoft office proficiency
  • Processing payments
  • Cash handling
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Customer satisfaction
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Task prioritization
  • Relationship building
  • Self motivation
  • Product knowledge
  • Conflict resolution
  • Professionalism

Certification

Associate of Science Health Sciences Medical Administrative Assistant

Timeline

Loan Account Specialist/Branch Manager

QuickCash Financial Services *Do Not Contact This Employer May Jeopardize Position.
08.2024 - Current

Office Clerk

CarMart
04.2024 - 08.2024

Customer Account Specialist

Sykes Homes
07.2021 - 04.2024

Branch Manager/Loan Officer

Loan Max Title Loans
09.2017 - 01.2020

Customer Service AT&T Representative

Sitel
05.2017 - 09.2017

Assistant Manager

Express Check Advance
02.2013 - 03.2017

Dental assistant

Metro Family Dental Clinic
04.2012 - 07.2012

Cashier/Sales Associate

Walmart Supercenter
04.2008 - 02.2012

Waitress

Pizza Inn Restaurant
12.2005 - 10.2006

Associate in Business Admistration -

Ultimate Medical Academy-Clearwater

Dental Assisting

Meridian Community College

East Central Community College

Louisville High School

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FATISHA CROCKETT