FEIDRA ZELDIN-ALMANZA
Oxford
Summary
Dedicated and adaptable professional with over five years of outstanding service, and over three in healthcare. Namely pharmacy, clinical, and administrative roles.
Experienced Nationally Certified Pharmacy Technician consistently demonstrating the ability to work alongside a team of 30+ physicians from seven different sites in the Novant Health Primary Care Network.
During my work, I honed my abilities in prescription processing, insurance reconciliation, prior authorizations, and high volume calls.
I pride myself on my meticulous attention to detail and have strong communication skills, as well as a dedication to providing above and beyond patient and client experiences.
I am getting my Health, Life, and Accident Insurance license so I can have a broader professional reach.
As a professional, I have received many positive reviews time and again for excellent performance, consistent reliability, going above and beyond expectations, and a strong showing of commitment and hard work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medication Management Specialist
Novant Health, Inc
Wilmington
04.2024 - Current
- Reconcile and management of patient records.
- Medical data entry
- Managing patient medications under prescriber supervision.
- Working with patient insurance to provide excellent care.
- Travel between seven Primary Care Locations
- Consulting with Providers and Patients
- Collecting data to resolve prescription issues
- Checking Drug interactions
- Critical thinking and problem solving
Shift Supervisor RX
CVS
Leland
07.2023 - 04.2024
- Coordinate the daily flow of productivity during workday in and out of the pharmacy.
- Receiving and handling UPS packages
- Making sure that customers are happy with their experience and listening to customer feedback.
- Work with upper management to make a positive experience for employees and customers.
- Delegating duties to employees and providing coaching when needed.
- Help the pharmacy fill medications to enhance their workflow
- Prepared weekly schedules for staff members based on store requirements.
- Analyzed data from customer surveys to determine customer preferences regarding product offerings or services provided by the store.
- Maintained accurate records of daily sales transactions.
- Performed opening and closing duties, including cash reconciliation.
- Assisted customers with prescription orders by verifying information related to insurance coverage and dosage amounts.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Worked with pharmacy technicians to expedite urgent requests.
Pharmacy Technician Trainee
Walgreens
Williston
01.2023 - 07.2023
- Welcome customers to the pharmacy, complete drive-thru transactions, answer incoming and conduct outgoing calls.
- Assist the pharmacist to clear problematic prescriptions and address customer questions Be as precise as possible.
- Resolution of third-party billing, computer system and customer service complaints.
- Addressed questions from customers related to prescription and over-the-counter medications.
- Handle calls pertaining to both the store and pharmacy.
- Provide training and support for new associates.
- Provide customer service excellence.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Kept work areas clean, organized, and safe at all times.
- Maintained patient profiles and medication records.
- Verified insurance coverage for medications.
- Organized drugs by expiration date to ensure freshness.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
Designated Hitter
Walgreens
Williston
06.2022 - 01.2023
- Ability to work on the sales floor and proficiency in the pharmacy setting.
- Receiving and handling FEDEX packages
- Handle calls pertaining to both the store and pharmacy.
- Provide training and support for new associates.
- Provide customer service excellence.
Education
High School Diploma -
Florida Virtual School
Orlando, FL03-2022
Skills
- Epic
- OnBase
- Microsoft Office
- Computer Literate
- Cover My Meds
- Phone
- Medical data entry experience
- Product and service merchandising
- Insurance billing
- Prior Authorization
- Troubleshooting insurance claims
- Conscientious of patient safety
- Experience with CPR and first aid training
- Detailed knowledge of prescriptions and their indications
- Firm understanding of FDA & HIPPAA compliance
- Reliable internet
- Clerical skills
- Organizational skills
- Fast learner
- Critical Thinking
- Leadership skills
- Phone Skills
- Data entry
- Insurance verification
- Customer service
- Employee training
- Schedule management
- Customer relations
- Written communication
- Reliability
- Task prioritization
- Self motivation
- Professional demeanor
- Teamwork
Certification
Nationally Certified Pharmacy Technician
Certified with North Carolina State pharmacy Board
Mississippi state pharmacy technician certification in process.
Timeline
Medication Management Specialist
Novant Health, Inc
04.2024 - Current
Shift Supervisor RX
CVS
07.2023 - 04.2024
Pharmacy Technician Trainee
Walgreens
01.2023 - 07.2023
Designated Hitter
Walgreens
06.2022 - 01.2023
High School Diploma -
Florida Virtual School