Felecia Blackwell
Laurel
Summary
At Wallace Drugs, I leveraged my problem-solving skills and expertise in drug inventory control to enhance pharmacy operations, significantly contributing to workflow optimization. My collaboration with healthcare professionals and adherence to HIPAA regulations underscored my commitment to confidentiality and team success, ensuring high levels of patient service and operational efficiency.
Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Reliable, results-driven, and focused on delivering high-quality patient care. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Wallace Drugs
520 N Magnolia St Laurel, MS 39440
05.2002 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Resolved third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Maintained all pharmacy licenses.
- Handled all insurance audits - gathered the requested information, double checked for accuracy and supporting documentation, submitted information within requested time frame.
- Assist with payroll by calculating employee hours and send to accountant
- Assist owner with applications for new wholesalers as needed
- Monitor store emails and handle accordingly
- Help patients compare medicare plans so they can decided best option
Education
GED -
West Jones High School
Laurel, MS05-1998
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Labeling prescriptions
- Receiving incoming supplies
- Insurance billing
- Pharmacy and customer records management
- Supporting pharmacy operations
- Drug inventory control
- Prescription filling
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
Wallace Drugs
05.2002 - Current
GED -
West Jones High School