Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Evans

Byram

Summary

Pharmacy professional with extensive experience in managing prior authorizations and pharmacy operations. Known for results-driven approach and reliable collaboration with team members and healthcare providers. Adaptable to changing needs, with strong skills in problem-solving and patient communication, ensuring efficient medication approval processes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Prior Authorization Pharmacy Technician,

CVS Caremark
07.2024 - 05.2025
  • Processed prior authorization requests efficiently, ensuring compliance with regulatory standards.
  • Collaborated with healthcare providers to gather necessary documentation and clarify patient medication needs.
  • Managed workflow of prior authorization submissions, prioritizing urgent cases to expedite patient care.
  • Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Prior Authorization Pharmacy Technician

Gainwell Technologies
10.2022 - 07.2024


  • Worked effectively in fast-paced environments.
  • Processed prior authorization requests to ensure compliance with regulatory standards.
  • Reviewed patient medication histories for accuracy and completeness.
  • Collaborated with healthcare providers to obtain necessary documentation for approvals.
  • Ensured adherence to HIPAA regulations while handling sensitive patient information.
  • Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
  • Expedited prescription fulfillment processes by efficiently entering data into computer systems, verifying dosages, and labeling medications accurately.
  • Built strong relationships with healthcare providers to facilitate better understanding of patients'' needs and optimize treatment plans accordingly.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Certified Pharmacy Technician

Pharmacy Partners of Ms
02.2015 - 10.2022
  • Compounded and dispensed medications following strict safety protocols and regulatory guidelines.
  • Assisted pharmacists in managing inventory levels, ensuring accurate stock of medications and supplies.
  • Managed prescription refill requests, ensuring timely processing for optimal patient satisfaction.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.

Pharmacy Technician

Pharmerica, Incorporated
10.2008 - 02.2015


  • Compounded and dispensed medications accurately, ensuring compliance with safety regulations.
  • Managed inventory levels, coordinating timely restocking of pharmaceuticals to minimize shortages.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Pharmacy Technician

Walgreen’s Drug Store
02.2001 - 05.2008
  • Scanned and typed prescriptions into the computer/data entry, cashier, customer service associate, talked to insurance companies for verification of insurance.
  • Assisted pharmacists in patient consultations, providing clarity on medication usage and potential side effects.
  • Trained new pharmacy technicians on standard operating procedures and best practices for medication handling.
  • Streamlined medication distribution processes, enhancing efficiency and reducing wait times for patients.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

H.S Diploma - General Studies

Provine High School
05-1996

Skills

  • Microsoft Word, Excel, Outlook, typing skills, customer service, call center, HIPAA and computer literate, data entry
  • Prior authorization
  • Insurance verification expertise
  • Professionalism and ethics
  • Pharmacy software proficiency
  • Patient confidentiality compliance
  • Data entry efficiency
  • Drug classification
  • Prescription interpretation
  • Conflict resolution techniques
  • Workflow optimization
  • Quality assurance practices
  • Drug utilization review
  • HIPAA regulations compliance
  • Answering customer questions
  • Confidentiality and HIPAA
  • Insurance verification
  • HIPAA
  • Customer service
  • Attention to detail

Certification

  • Certified Pharmacy Technician (CPhT)- Registration # PT-09337
  • Issued :04/21/2008
  • Renewed: 03/09/2022
  • Expires:03/31/2026
  • CPhT - Certified Pharmacy Technician

Timeline

Prior Authorization Pharmacy Technician,

CVS Caremark
07.2024 - 05.2025

Prior Authorization Pharmacy Technician

Gainwell Technologies
10.2022 - 07.2024

Certified Pharmacy Technician

Pharmacy Partners of Ms
02.2015 - 10.2022

Pharmacy Technician

Pharmerica, Incorporated
10.2008 - 02.2015

Pharmacy Technician

Walgreen’s Drug Store
02.2001 - 05.2008

H.S Diploma - General Studies

Provine High School

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Felicia Evans