Felicia Evans
Byram
Summary
Pharmacy professional with extensive experience in managing prior authorizations and pharmacy operations. Known for results-driven approach and reliable collaboration with team members and healthcare providers. Adaptable to changing needs, with strong skills in problem-solving and patient communication, ensuring efficient medication approval processes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Prior Authorization Pharmacy Technician,
CVS Caremark
07.2024 - 05.2025
- Processed prior authorization requests efficiently, ensuring compliance with regulatory standards.
- Collaborated with healthcare providers to gather necessary documentation and clarify patient medication needs.
- Managed workflow of prior authorization submissions, prioritizing urgent cases to expedite patient care.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Prior Authorization Pharmacy Technician
Gainwell Technologies
10.2022 - 07.2024
- Worked effectively in fast-paced environments.
- Processed prior authorization requests to ensure compliance with regulatory standards.
- Reviewed patient medication histories for accuracy and completeness.
- Collaborated with healthcare providers to obtain necessary documentation for approvals.
- Ensured adherence to HIPAA regulations while handling sensitive patient information.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Expedited prescription fulfillment processes by efficiently entering data into computer systems, verifying dosages, and labeling medications accurately.
- Built strong relationships with healthcare providers to facilitate better understanding of patients'' needs and optimize treatment plans accordingly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Pharmacy Partners of Ms
02.2015 - 10.2022
- Compounded and dispensed medications following strict safety protocols and regulatory guidelines.
- Assisted pharmacists in managing inventory levels, ensuring accurate stock of medications and supplies.
- Managed prescription refill requests, ensuring timely processing for optimal patient satisfaction.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Pharmerica, Incorporated
10.2008 - 02.2015
- Compounded and dispensed medications accurately, ensuring compliance with safety regulations.
- Managed inventory levels, coordinating timely restocking of pharmaceuticals to minimize shortages.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Walgreen’s Drug Store
02.2001 - 05.2008
- Scanned and typed prescriptions into the computer/data entry, cashier, customer service associate, talked to insurance companies for verification of insurance.
- Assisted pharmacists in patient consultations, providing clarity on medication usage and potential side effects.
- Trained new pharmacy technicians on standard operating procedures and best practices for medication handling.
- Streamlined medication distribution processes, enhancing efficiency and reducing wait times for patients.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
H.S Diploma - General Studies
Provine High School
05-1996
Skills
- Microsoft Word, Excel, Outlook, typing skills, customer service, call center, HIPAA and computer literate, data entry
- Prior authorization
- Insurance verification expertise
- Professionalism and ethics
- Pharmacy software proficiency
- Patient confidentiality compliance
- Data entry efficiency
- Drug classification
- Prescription interpretation
- Conflict resolution techniques
- Workflow optimization
- Quality assurance practices
- Drug utilization review
- HIPAA regulations compliance
- Answering customer questions
- Confidentiality and HIPAA
- Insurance verification
- HIPAA
- Customer service
- Attention to detail
Certification
- Certified Pharmacy Technician (CPhT)- Registration # PT-09337
- Issued :04/21/2008
- Renewed: 03/09/2022
- Expires:03/31/2026
- CPhT - Certified Pharmacy Technician
Timeline
Prior Authorization Pharmacy Technician,
CVS Caremark
07.2024 - 05.2025
Prior Authorization Pharmacy Technician
Gainwell Technologies
10.2022 - 07.2024
Certified Pharmacy Technician
Pharmacy Partners of Ms
02.2015 - 10.2022
Pharmacy Technician
Pharmerica, Incorporated
10.2008 - 02.2015
Pharmacy Technician
Walgreen’s Drug Store
02.2001 - 05.2008
H.S Diploma - General Studies
Provine High School
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