Felicia Graham
CLEVELAND,MS
Summary
Driven Benefit Program Team Lead and Employment Interviewer with a proven track record at the Mississippi Department of Employment Security. Excelled in coaching and mentoring, enhancing team performance by 40%. Expert in diversity and inclusion, fostering a positive and efficient work environment. Skilled in problem-solving and performance improvement, significantly boosting employee satisfaction and productivity.
Overview
39
39
years of professional experience
Work History
Benefit Program Team Lead
MDES
02.2006 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruitment to build team of top performers.
ES- Employment Interviewer
Mississippi Department of Employment Security
10.1985 - 02.2006
- Provided personalized career counseling services, empowering candidates to make informed decisions about their professional paths.
- Developed a comprehensive database of job seekers to facilitate efficient applicant tracking and matching.
- Enhanced hiring process efficiency by streamlining interview schedules and maintaining clear communication between candidates and employers.
- Organized job fairs and networking events to attract high-quality candidates, strengthening the talent pool for clients.
- Established long-term partnerships with key industry players, expanding company''s network of potential clients.
- Screened applicants for suitability by assessing skills, experience, and cultural fit with companies.
Education
Bachelor of Arts - Marketing
Delta State University
Cleveland, MS05.1984
High School Diploma -
East Side High School
Cleveland, MS 05.1980
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Invoice Verification
- Problem-Solving
- Teamwork and Collaboration
- Team motivation
- Staff Training
Timeline
Benefit Program Team Lead
MDES
02.2006 - Current
ES- Employment Interviewer
Mississippi Department of Employment Security
10.1985 - 02.2006
Bachelor of Arts - Marketing
Delta State University
High School Diploma -
East Side High School
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