FELICIA PARKS
Brandon
Summary
I am an intelligent and experienced hard-working person with a well proven record in administrative and operational roles, specializing in quality control and customer service. I am flexible and eager to learn and assume new responsibilities and challenges.
Overview
26
26
years of professional experience
Work History
Delivery Driver
Doordash
Brandon
11.2025 - Current
- Focused on delivering orders quickly and accurately while providing exceptional customer service.
- Delivered food orders promptly to customers' locations.
- Managed multiple deliveries within tight timeframes effectively.
- Provided excellent customer service during interactions and deliveries.
Gatekeeper/Receiving Department
Koch Foods
Morton
09.2024 - 05.2025
- Recorded and maintained inventory of pallets for in-house production.
- Maintained cleanliness of freezers in the Receiving Department of chicken processing plant.
- Ensured correct pallets of meat went to correct production lines for production.
- Coordinated communication between various departments.
- Prepared and compiled documents as well as reports presented to various parties.
Housekeeper
Self-employeed
Brandon
06.2021 - 06.2024
- Residential housekeeping with established clients.
- Developed customized cleaning plans based on client preferences and needs.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
General Laborer
Movietown RV Park
Canton
10.2019 - 06.2021
- Completed variety of physical labor tasks.
- Operated hand tools and power tools to complete construction projects.
- Maintained cleanliness and organization of park facilities and grounds.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed detailed cleaning on rental units.
Car Seat Inspector
MS COMPANIES
Gluckstadt
01.2018 - 08.2019
- Inspected products for quality and compliance with company standards.
- Collaborated with production teams to address quality issues promptly.
- Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
Firewatcher/Tool Room Assistant
Triad Electric and Controls
Yazoo City
02.2016 - 07.2016
- Temporary construction job at an anhydrous ammonia plant in Yazoo City.
- Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
- Conducted hot work watch duties for welding and cutting operations to prevent fires.
- Organized and stocked materials to support project needs effectively.
- Maintained records of supplies used to assist in inventory management efforts.
- Adhered to all safety regulations while performing duties.
Medical Records Coordinator
University of Mississippi
Oxford
06.2008 - 08.2012
- Managed and maintained patient records in a clinical setting for Student Health Services at a university.
- Processed patient information using electronic health record systems.
- Coordinated record requests between departments and external agencies.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Provided administrative support such as answering phones and scheduling appointments.
- Received incoming faxes and scanned them into the appropriate patient's chart.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Facilitated communication between departments concerning follow-up care or scheduling appointments for patients.
- Reviewed and updated patient demographics for accuracy in accordance with HIPAA regulations in the medical record system.
Office Assistant
Bates Insurance Agency
BRANDON
06.2006 - 01.2008
- Made 'cold calls' by soliciting business for potential clients via telemarketing.
- Corresponded with clients and marketing firm, scheduled appointments and made travel arrangements.
- Managed daily office operations and maintained organized filing systems.
- Assisted clients with insurance inquiries and provided necessary documentation.
- Coordinated appointments and scheduled meetings for agency staff.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
Entergy Services Inc
Jackson
06.2004 - 12.2005
- Completed 6-week training course.
- Provided in-depth explanation of accounting details on individualized billing summaries.
- Dealt with sensitive billing issues while often assisting irate customers.
- Managed situations during power outages over a four-state territory in a call center setting.
- Handled high-volume calls while ensuring quality customer service standards.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Temporary position hired as contract employee.
Copy and Print Center Manager
Office Depot Inc
Pearl
07.2000 - 07.2003
- Assisted with assembling the store's detailed merchandise shelving plan after building construction.
- Joined management team after grand opening.
- Managed in-house printing jobs and vendor orders.
- Trained and managed associates.
- Organized and inventoried departmental files and supplies.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Academics and Professional Business
Hinds Community College
Pearl, MSSkills
- Medical Records
- Organizational Skills
- Administrative Skills
- Customer Support/Service
- Call Centers
- Billing
- Quality Control
- Records Management
Work Authorization - Authorized Countries
United States
Timeline
Delivery Driver
Doordash
11.2025 - Current
Gatekeeper/Receiving Department
Koch Foods
09.2024 - 05.2025
Housekeeper
Self-employeed
06.2021 - 06.2024
General Laborer
Movietown RV Park
10.2019 - 06.2021
Car Seat Inspector
MS COMPANIES
01.2018 - 08.2019
Firewatcher/Tool Room Assistant
Triad Electric and Controls
02.2016 - 07.2016
Medical Records Coordinator
University of Mississippi
06.2008 - 08.2012
Office Assistant
Bates Insurance Agency
06.2006 - 01.2008
Customer Service Representative
Entergy Services Inc
06.2004 - 12.2005
Copy and Print Center Manager
Office Depot Inc
07.2000 - 07.2003
Academics and Professional Business
Hinds Community College