Felicia Thomas
Byram
Summary
To obtain a positon in your organization , where I can utilize my various skills as a professional, valuable asset to physician, customers and patients care management facility.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
CCMA Caregiver
Prime Care Nursing Agency
Jackson
08.2025 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to clients during care sessions.
Professional stylist
Entrepreneurship
01.2019 - Current
- Great Customer Service
- Booking Appointments
- Taking Payments
- Hosting Training Classes
Medical Assistant Extern
Jackson Hinds Comprehensive Health Center
Jackson
04.2014 - 06.2014
- Completed 40 venipuncture sticks for phlebotomy and 40 capillary sticks
- Checked patient vital signs and documented
- Prepared and sterilized patient examinations rooms
- Assisted physician with examinations as needed
Nursing Assistant
Batson E. Blair Children’s Hospital
09.2013 - 01.2014
- Record vitals every four hours
- Assisted the nurses as needed
- Turned patients as needed every two hours and measuring output urine
Nutrition Specialist - Supervisor
10.2011 - 01.2013
- Planned and established work schedules, assignments, and production sequences to meet production goals
- Resolved customer complaints regarding food service
- Assigned duties, responsibilities, and work stations to employees
Customer Service Representative Healthcare Contract
01.2009 - 01.2013
- Storing patients' records
- Verifying patient’s medical coverage
- Filing patient information
- Updating billing information
- Answering phone calls
Crew Trainer
McDonald's
Jackson
12.2008 - 08.2010
- Took food and drink orders and received payment from customers
- Trained new-hires
- Great Customer Service
Office Coordinator-Customer Service
10.2005 - 11.2008
- Kept records of materials filed or removed, using logbooks or computers
- Answered telephones and give information to callers, took messages, and transferred calls to appropriate individuals
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Great customer service skills
Medical Office Assistant/Certified Medical Assistant
University of Mississippi Medical Center
03.2014
- Checked patients in and out
- Cardiology department role as an EKG technician
- Performed clinical duties as a Medical Assistant
Education
Medical Assistant Diploma - CPR BLS Certified
Virginia College
Jackson, MS 08.2012 - 05.2014
Medical Office and Dental Assistant Diploma -
Ashworth College
Atlanta, GAHinds Community College
Jackson, MSSkills
- Customer Service Skills
- Critical Thinking
- Solving Problems
- Adapt To New Change
- Team Player
- Supervisor Skills
Certification
- CPR-Certified
- CCMA- Certified Clinical Medical Assistant
- Phlebotomists
- EKG Technician
- Critical Thinking
- Solving Problems
- Adapt To New Change
- Team Player
- Supervisor Skills
Timeline
CCMA Caregiver
Prime Care Nursing Agency
08.2025 - Current
Professional stylist
Entrepreneurship
01.2019 - Current
Medical Assistant Extern
Jackson Hinds Comprehensive Health Center
04.2014 - 06.2014
Medical Office Assistant/Certified Medical Assistant
University of Mississippi Medical Center
03.2014
Nursing Assistant
Batson E. Blair Children’s Hospital
09.2013 - 01.2014
Medical Assistant Diploma - CPR BLS Certified
Virginia College
08.2012 - 05.2014
Nutrition Specialist - Supervisor
10.2011 - 01.2013
Customer Service Representative Healthcare Contract
01.2009 - 01.2013
Crew Trainer
McDonald's
12.2008 - 08.2010
Office Coordinator-Customer Service
10.2005 - 11.2008
Medical Office and Dental Assistant Diploma -
Ashworth College
Hinds Community College