Felicity Schwanbeck
Lauderdale
Summary
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in customer service role.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Dollar General Lauderdale Ms
07.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Handled product returns and exchanges, adhering to store policies.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cook
Filling Station Pub & Grill
05.2022 - 01.2024
- Follow established recipes to prepare menu items. Serve customers in a fast, efficient and friendly manner. Follow guidelines to ensure correct serving temperatures and adequate portion control. Provide customers with information regarding food ingredients, availability and pricing. Escalate customer concerns and complaints to management. Assist customers with paying for products. Proven work experience as a Food Service Worker or similar role, Completion of the provided training program. Excellent communication skills, both verbal and written, Basic mathematical skills, Proficient understanding of food allergies and modified diets.
- Maintained cleanliness and organization of kitchen workspace to ensure safety compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Crew member
McDonald’s
07.2021 - 08.2021
- Follow established recipes to prepare menu items. Serve customers in a fast, efficient and friendly manner. Follow guidelines to ensure correct serving temperatures and adequate portion control. Provide customers with information regarding food ingredients, availability and pricing. Escalate customer concerns and complaints to management. Assist customers with paying for products. Proven work experience as a Food Service Worker or similar role, Completion of the provided training program. Excellent communication skills, both verbal and written, Basic mathematical skills, Proficient understanding of food allergies and modified diets.
- Ensured cleanliness and organization of work area, adhering to food safety standards.
- Addressed customer inquiries and resolved issues, enhancing overall satisfaction and loyalty..
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Sandwich Artist
Subway
07.2021 - 05.2022
- Update displays, cases and other customer-facing areas to ensure new items and promotions are showcased. Ensure work areas are ready to service customers by cleaning surfaces, equipment and floors, removing trash and confirming that tools are in working order. Follow all food safety and sanitation procedures established by the company and other regulatory agencies. Cooperate with others to ensure customer satisfaction. Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation.
- Assisted in training new team members on sandwich preparation and customer service protocols.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and assembled sandwiches according to customer specifications, ensuring quality and freshness.
Education
High school - General
Flathead
Kalispell, MtSkills
- Customer service
- Hard working
- Reliable
- Able to multitask
- Housekeeping
- Money handling
- Organization
- Cashier
- Verbal and written communication
- Sales management
- Marketing
- Clear communication
- Safety procedures
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Food handlers card
- 2022-present
Timeline
Crew Member
Dollar General Lauderdale Ms
07.2024 - Current
Cook
Filling Station Pub & Grill
05.2022 - 01.2024
Crew member
McDonald’s
07.2021 - 08.2021
Sandwich Artist
Subway
07.2021 - 05.2022
High school - General
Flathead
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